Q. How to return wrong / defect product?
Physical Store Purchases
We are sorry to hear that the product you purchased isn't meeting the expectations!
Please visit your nearest UNIQLO Singapore store, where our friendly staff will be happy to assist and check your product for any manufacturing defects. Kindly bring your receipt, so our team can verify your purchase.
For store addresses and phone numbers, please check (here).
【Important Note】
• If the defect is not caused by UNIQLO, we will handle it according to our Return & Exchange Policy.
Online Purchases
Please contact our Customer Service Team via 【Chat Support】 button (bottom page) or E-mail (here) for further assistance.
Suggestion Box
Feedback Submitted
Thank you for your feedback.
We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.
Contact UNIQLO Singapore
CHAT SUPPORT
ChatBot can quickly and efficiently resolve inquiries. Tap the guided options for answers to common questions.
Email
Our Customer Care team will get back to you within the next 24 hours submitted Webform.
Toll-Free Phone Number
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
800 321 2015 (Toll-Free)
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Suggestion Box
• Let us know your suggestions and feedback! We wish to improve our products and services based on your comments.
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
