Q. About Alteration Service (Online & Store)
Alteration service is available in all stores and online store.
【Important Note】
• The service is available only for selected bottoms.
• The alteration result may have ± 1cm deviation.
• Click (here) to see the stitch types and to learn how to measure your inseam for online alteration.
Available Product
Frequently Asked Questions
For In-Store Purchases
Visit any of our stores and approach our cashier to request for alteration service.【Important Note】
• Please remember bring along the physical purchase receipt.
• For bottoms with a normal stitch can be collected on the same day*.
• For bottoms with blind stitch can be collected on the next day*.
*Timing may vary depending on the store's alteration capacity.
For Online Purchases
If the product is eligible for alteration service, there will be an option to choose the alteration type (Normal/ Blind Stitch) and the desired inseam length.(Example)
【Important Note】
• Please note that some products may not be eligible for alteration, or may only allow Normal Stitch alterations.
• For online purchase with alteration, please allow an additional 1-4 working days on top of the standard delivery time.
• Online alteration is not available for Same Day Delivery Click & Collect.
Our alterations service (shortening only) is available for selected UNIQLO bottoms.
Please note that alterations may affect the tapered silhouette and we do not offer this service for the following products:
1. Short Pants
2. Ankle & Cropped Pants
3. Jogger Pants
4. Active Pants
5. AIRism Leggings
6. Lounge Bottoms (Selected)
7. Skirts & Dresses
8. HEATTECH Products
9. Non-UNIQLO Products
1. What is the delivery lead time for online alteration?
Same Day Click & Collect service is not applicable to orders with alteration service.
2. Will the extra fabric from the altered bottom will be included in the parcel delivered to me?
3. Is there an option to lengthen the pants or undo the alteration?
Once the pants altered, they cannot be lengthened further or undo the alteration.
4. May I request an alteration for old pants or 2nd (multiple times) on the same pants?
Please be informed that you will be charged for the alteration fees as below should you request the service in our store:
Item below $29.90
Normal Stitch: $5
Blind Stitch: $10
Item $29.90 & above
Normal Stitch: Free
Blind Stitch: $5
5. I have lost my purchase receipt. Can I request for the alteration service in store?
Please be informed that you will be charged for the fixed rate as below:
Normal Stitch: $5
Blind Stitch: $10
6. Does your store accept alteration service for the pants that I purchased from online?
Item below $29.90
Normal Stitch: $5
Blind Stitch: $10
Item $29.90 & above
Normal Stitch: Free
Blind Stitch: $5
7. Do I need to have my pants pinned?
8. Can I request punch hole for my belt?
However, please note that the shape or design of the added hole may not be identical to the original belt design.
9. Can I request an alteration for a UNIQLO product purchased from another country?
Normal Stitch: $5
Blind Stitch: $10
10. How long will I have to wait for an alteration in store?
11. What happens if the product alteration length that I received is incorrect?
Check out below the correct measurement method for each pant type:
Measuring for Jeans: Click here.
Measuring for Chino Pants: Click here.
Measuring for Formal Pants: Click here.
Alternatively, please contact our customer service team here for further assistance.
12. What if my alteration request can't be done due to length or material issues?
As such, our customer service team will contact you in advance prior the online order delivery.
13. Can I request return or exchange for altered pants?
In the unlikely event that you have received incorrect or manufacture defect product(s), you may contact our customer care team via 【Chat Support】 button (bottom page) or email (here) for further assistance.
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Contact UNIQLO Singapore
CHAT SUPPORT
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
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• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
