Q. About Click & Collect
Same Day Click & Collect: click here
How it works
1. Choose [Click & Collect] in [Delivery Option]
2. Find your preferences store in store locator by postal code or city name
3. Click [SELECT] once located the store and click [PICK UP IN THIS STORE]
4. Proceed to payment option and checkout
Delivery Charges
Delivery Lead Time
The delivery will take place in the next 1 - 2 working days and you may collect the parcel in UNIQLO store upon receiving the pickup email notification.
How to collect
Present the email and your online number (can also be found in your order history) at the cashier counter.
Parcel Collection Period
Frequently Asked Questions
1. I didn't receive pickup notification email after your delivery lead time.
It is recommend to wait for additional 1 or 2 days during the peak season.
Alternatively, you may click the button "CHAT SUPPORT" on below for further assist from our live chat agent.
2. Can I change my pickup location?
We cannot change your store pickup location after order confirmed.
However, you may cancel the online order within 30 minutes after the order confirmed and place a new online order.
3. How to check my order delivery status?
UNIQLO App
1. Launch the UNIQLO App
2. Click your [MEMBERSHIP] card (bottom right)
3. Click the [ORDER HISTORY]
4. Log in your UNIQLO online account
Website
1. Click the [HUMAN] icon (upper right)
2. Log in your UNIQLO online account
3. Click the [HUMAN] icon again and choose [Order history]
4. What will happen if I exceed the collection period for Click & Collect?
Your order will be cancelled and refunded, without notice from UNIQLO.
Once the refund confirmation email is sent to you, the refund may take between 7 - 14 working days to process.
5. Can my family/ friends to collect my parcel on behalf?
Yes, your family or friends can collect your Click & Collect parcel on your behalf.
Please share your pickup notification email and order number with your family/ friends. They are required to present the information to our staff in UNIQLO store when collect the parcel.
Suggestion Box
Feedback Submitted
Thank you for your feedback.
We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.
Contact UNIQLO Singapore
CHAT SUPPORT
* ChatBot cannot answer individual questions such as order details, personal information, or product knowledge information.
* Please type LiveChat to take over for further assistance.
* LiveChat Operating Hours: 9am - 6pm (Including weekends and Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Suggestion Box
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
