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Q. About Click & Collect

Click & Collect is a convenient way for you to collect your online order in UNIQLO store. Ship online anytime and wait for our team to send your online order to UNIQLO store of your choice for self-pickup.

Same Day Click & Collect: click here

How it works 

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1. Choose [Click & Collect] in [Delivery Option]
2. Find your preferences store in store locator by postal code or city name
3. Click [SELECT] once located the store and click [PICK UP IN THIS STORE]
4. Proceed to payment option and checkout

Delivery Charges

Free shipping with no minimum spend.

Delivery Lead Time

Our team will pack and process the order within 1 - 2 working days (excluding public holidays and weekends). 

The delivery will take place in the next 1 - 2 working days and you may collect the parcel in UNIQLO store upon receiving the pickup email notification.

How to collect

When your parcel has arrived in the UNIQLO store, you will receive and email informing you that it is ready for collection.

Present the email and your online number (can also be found in your order history) at the cashier counter.

Parcel Collection Period

You will have 14 days to collect the parcel once it arrives in the UNIQLO store.

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Frequently Asked Questions
 

I didn't receive pickup notification email after your delivery lead time.

It is recommend to wait for additional 1 or 2 days during the peak season. 

Alternatively, you may click the button "CHAT SUPPORT" on below for further assist from our live chat agent. 

Can I change my pickup location?

We cannot change your store pickup location after order confirmed.

However, you may cancel the online order within 30 minutes after the order confirmed and place a new online order.

How to check my order delivery status?

UNIQLO App
1. Launch the UNIQLO App
2. Click your [MEMBERSHIP] card (bottom right)
3. Click the [ORDER HISTORY] 
4. Log in your UNIQLO online account

Website
1. Click the [HUMAN] icon (upper right)
2. Log in your UNIQLO online account 
3. Click the [HUMAN] icon again and choose [Order history]

What will happen if I exceed the collection period for Click & Collect?

Your order will be cancelled and refunded, without notice given from UNIQLO.

Once the refund confirmation email is sent to you, the refund may take between 7 - 14 working days to process. 

Can my family/ friends to collect my parcel on behalf?

Yes, your family or friends can collect your Click & Collect parcel on your behalf.

Please share your pickup notification email and order number with your family/ friends. They are required to present the information to our staff in UNIQLO store when collect the parcel. 

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