Our team will reject the customer return in conditions:
1) Exceeded thirty (30) days from date of receipt of product(s)
2) There is no original product(s) packaging, price tag or label
4) There is no physical purchase receipt.
5) Product is innerwear or packaged item
6) Product not in new and original condition (It looks used/ washed)
7) Product is damaged (Torn/ Stain/ Wrinkle)
8) Product had smell (Cigarette/ Perfume)
We accept returns and exchanges within 30 days from the date you purchase.
Example: If you purchase on May 1st, we can handle it until May 30th.
Innerwear and packaged items cannot be exchanged or returned due to our strict hygiene policy.
We do not accept return or exchange for item that had been altered (shorten/ hemmed).
The exchange service is subject to our UNIQLO physical store availability of colours and sizes.
Where a colour and/or size is not available at the store you are making the exchange, stock transfer between online store to physical stores will not be arranged. Please consider to return the item for refund and place a new online order.
We only proceed exchange for product(s) purchased by using shopping mall voucher; strictly no return or refund is allowed.
Return & Exchange
Membership / Coupon
Campaign & Services