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Q. How to return for Physical Store Purchase

Please follow below steps to return & refund your purchase from our physical store:

STEP 1: Visit Store

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Remarks:
1) Bring along your purchase receipt.
2) For exchange, please click here.


STEP 2: Refund

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Remarks:
1) The refund method is cash, regardless your original payment method. 
2)  Original payment method by gift card is non-refundable, only exchange.


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Frequently Asked Questions

Why has my return been rejected?

Our team will reject the customer return in conditions:

1) Exceeded thirty (30) days from date of receipt of product(s)
2) There is no original product(s) packaging, price tag or label
4) There is no physical purchase receipt.
5) Product is innerwear or packaged item

6) Product not in new and original condition (It looks used/ washed)
7) Product is damaged (Torn/ Stain/ Wrinkle)
8) Product had smell (Cigarette/ Perfume)

What is the return & exchange validity period?

We accept returns and exchanges within 30 days from the date you purchase. 

Example: If you purchase on May 1st, we can handle it until May 30th.

Which items are not allowed for return or exchange?

Innerwear and packaged items cannot be exchanged or returned due to our strict hygiene policy.

Do you accept return or exchange for items that have been altered?

We do not accept return or exchange for item that had been altered (shorten/ hemmed). 

Can I exchange online exclusive product at the store?

The exchange service is subject to our UNIQLO physical store availability of colours and sizes. 

Where a colour and/or size is not available at the store you are making the exchange, stock transfer between online store to physical stores will not be arranged. Please consider to return the item for refund and place a new online order.

I used mall voucher for my purchase in store, can you refund as cash?

We only proceed exchange for product(s) purchased by using shopping mall voucher; strictly no return or refund is allowed. 

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