About Delivery Timeline
Most orders are delivered within the standard delivery timeframe shown below. However, some orders may require additional processing time.
Delivery Lead Time
Orders That Require Additional Processing Time
How to Check Your Estimated Delivery Time
Frequently Asked Questions
• Home Delivery (Ship to Address):
1 - 4 working days
• Click & Collect:
Your order will be ready for collection based on the order confirmation time.
| Order Timing | Collection Timing | |
|---|---|---|
| Order before 12pm | Order after 12pm | |
| Mon | Next day | 2 days later |
| Tue | Next day | 2 days later |
| Wed | Next day | 2 days later |
| Thu | Next day | 2 days later |
| Fri | Next day | 3 days later |
| Sat | 2 days later | 3 days later |
| Sun | 2 days later | 2 days later |
Example
● Order place before 12PM on Friday ➝ Ready for collection on Saturday
● Order place after 12PM on Friday ➝ Ready for collection on Monday
Note:
• Collection timing may be delayed during peak periods or due to stock availability.
The following orders may take longer than the standard delivery timeframe:
| Order Type | Additional Processing Time |
|---|---|
| Product from Different Warehouse* | 1 - 2 working days |
| Online Alteration | 1 - 4 working days |
| Gift Service | 1 - 4 working days (Click & Collect only) |
| Pre-Order | 1 - 4 working days after product arrive at warehouse |
| Bulk Purchase | Minimum 3 weeks |
⚠️ Important:
• *This happens when we are restocking the item from another location after is sell out online. Refer below example.
Before Placing an Order
The estimated delivery date will be displayed during checkout after you select a delivery method.
After Placing an Order
You can check the latest estimated delivery date through:
• Your Order Confirmation Email
• Order History in the UNIQLO APP
• Order History on the UNIQLO website
You will also receive a Shipment Confirmation Email once your order has been packed and handed over to the delivery partner. Refer below:
(Example: Order Confirmation Email)
(Example: Order History)
• You will receive a 【Shipment Confirmation Email】 once your order is packed and handed over to the delivery company.
• The estimated delivery time is for reference; delivery may take an additional 1 or 2 days.
1. Why is my order taking longer than expected?
Your order may require additional processing if:
• An item needs to be transferred from another warehouse
• Alteration services were requested
• Gift service was selected
• Your order contains pre-order products
• Your order is a bulk purchase
2. Does the delivery estimate include weekends and Public Holidays?
No. Delivery timelines are calculated based on working days only (Monday to Friday, excluding Public Holidays).
The store accepts cashless payment only. Cash payments are not accepted.
3. Can my order arrive earlier than the estimated date?
The estimated date is provided as a guide. Orders may arrive earlier or later depending on logistics conditions.
4. How will I know when my order has been shipped?
You will receive a Shipment Confirmation Email once your order has been handed over to the delivery partner.
5. Why is my Click & Collect order not ready yet?
Collection timing depends on when your order is confirmed and stock availability. Please wait for the collection notification before visiting the store.
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We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.
Contact UNIQLO Singapore
CHAT SUPPORT
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
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• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
