Our team will reject the customer return in conditions:
1) Exceeded thirty (30) days from date of receipt of product(s)
2) There is no/ incomplete Return Form
3) There is no original product(s) packaging, price tag or label
4) There is no Invoice
5) Product is innerwear or packaged item
6) Product not in new and original condition (It looks used/ washed)
7) Product is damaged (Torn/ Stain/ Wrinkle)
8) Product had smell (Cigarette/ Perfume)
We accept returns and exchanges within 30 days from the date you received the order.
Example: If you received the parcel on May 1st, we can handle it until May 30th.
Innerwear and packaged items cannot be exchanged or returned due to our strict hygiene policy.
As per our Return & Exchange Policy, a UNIQLO receipt/ invoice needs to be presented for all refunds and exchanges. Please click (here) for more details.
We do not accept return or exchange for item that had been altered (shorten/ hemmed).
Our physical store unable to proceed your refund if the order was paid by [Online Payment]. However, you may exchange your order in any of our physical store.
If you are looking for refund, please return to our warehouse.
We do not charge any additional fees when handling your return. However, you may be required to bear the shipping cost when returning your online purchase to our warehouse.
The exchange service is subject to our UNIQLO physical store availability of colours and sizes.
Where a colour and/or size is not available at the store you are making the exchange, stock transfer between online store to physical stores will not be arranged. Please consider to return the item for refund and place a new online order.
You will not be charged for additional $6 if your online order value is less than $60 after returned.
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