Q. About Purchase History vs. Order History
• Purchase history includes purchases made both online and in-store.
• Order history only includes purchases made online through the UNIQLO APP or website.
In-store purchases will appear in the UNIQLO APP within 24 hours after the purchase date, provided the APP membership ID barcode was scanned at the cashier/ self-checkout counter.
Online purchases will appear in the UNIQLO APP within a few days after the shipment date is confirmed.
If your purchases are still not reflected in the UNIQLO APP, please contact our Customer Care Team via the Contact Us page.
【Important Note】
• You can check your online order status and tracking information only after logging in to UNIQLO APP/ website.
• Order history only includes purchases made online through the UNIQLO APP or website.
In-store purchases will appear in the UNIQLO APP within 24 hours after the purchase date, provided the APP membership ID barcode was scanned at the cashier/ self-checkout counter.
Online purchases will appear in the UNIQLO APP within a few days after the shipment date is confirmed.
If your purchases are still not reflected in the UNIQLO APP, please contact our Customer Care Team via the Contact Us page.
【Important Note】
• You can check your online order status and tracking information only after logging in to UNIQLO APP/ website.
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Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
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Monday - Sunday: 9am - 6pm
(Including Public Holidays)
800 321 2015 (Toll-Free)
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
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• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
