Q. Purchasing UNIQLO Product Through Official Channel
Please purchase UNIQLO products from official UNIQLO stores or online stores.
You can see the actual product, feel the texture and check the quality before making a purchase at the official UNIQLO store.
The official UNIQLO online store (*easily accessible from the UNIQLO app) offers a wide range of sizes, including extra sizes that are only available online.
Beware of counterfeit products / malicious fake sites!
We are concerned that sales of UNIQLO counterfeits are increasing at non-official stores and online. Many of the counterfeit products are inferior in quality to genuine products.
Beware of fake sites that resemble the official UNIQLO online store, to avoid internet fraud which may result in you not receiving your purchased product or your personal information illegally acquired.
Please be cautious when purchasing.
In addition, we only accept returns or exchanges of products purchased from official UNIQLO stores and online stores.
Please see return and exchange conditions here.
Genuine products are only available at the official UNIQLO stores or online stores.
Search UNIQLO official store here.
Search UNIQLO official online store here.
The official UNIQLO FACEBOOK account: https://m.facebook.com/uniqlo.sg/
The official UNIQLO INSTAGRAM account: @uniqlosg
Suggestion Box
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We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.
Contact UNIQLO Singapore
CHAT SUPPORT
* Click "CHAT SUPPORT" to start chatting with our ChatBot.
* ChatBot cannot answer individual questions such as order details, personal information, or product knowledge information.
* Please type LiveChat to take over for further assistance.
* LiveChat Operating Hours: 9am - 6pm (Including weekends and Public Holidays)
* ChatBot cannot answer individual questions such as order details, personal information, or product knowledge information.
* Please type LiveChat to take over for further assistance.
* LiveChat Operating Hours: 9am - 6pm (Including weekends and Public Holidays)
Email
Our Customer Care team will get back to you within the next 24 hours submitted Webform.
Toll-Free Phone Number
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
800 321 2015 (Toll-Free)
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Suggestion Box
• Let us know your suggestions and feedback! We wish to improve our products and services based on your comments.
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
