Q. Physical Store Purchase Return & Exchange Policy - effective from 1 Feb 2024
Please read through this Policy in detail before you make any purchase, return, exchange or request for refund for your purchases in physical stores.
1. Product(s) in new & original condition can be returned & exchanged within 30 days (including the date of purchase).
2. Original receipt and product packaging attached with its original price tags and labels will be required for return, refund & exchange in store.
3. Product(s) purchased from our physical stores can be EXCHANGED at any UNIQLO Singapore physical store.
4. Product(s) purchased from our physical stores can ONLY be returned & REFUNDED in the original store you purchased the product(s).
5. Product(s) purchased outside of Singapore is NOT eligible for return, refund & exchange.
6. Product(s) sold at sale prices due to existing defects are not eligible for return, refund and exchange.
7. Innerwear and packaged items cannot be exchanged or returned due to our strict hygiene policy.
8. Purchases made using mall vouchers or gift cards are not eligible for refunds. If a novelty is included in your purchase, the novelty must be returned to be eligible for refunds.
9. UNIQLO (SINGAPORE) PTE. LTD. reserves the rights to reject any return or exchange that do not fulfill any of the above stated requirements.
10. UNIQLO (SINGAPORE) PTE. LTD. reserves the right to amend this policy at any time.
Return & Exchange Method:
● How to Exchange: Click here
● How to Refund: Click here
Frequently Asked Questions
1. What product is considered as innerwear?
Mentioned innerwear that cannot be exchanged/ refunded due to hygienic purposes are: socks, bra line-up, underwear/ boxers/ briefs line-up, baby products (here), and HEATTECH item line-up, except if it is a damaged, defective or faulty item.
2. Can I Return or Exchange accessories?
Selected accessories such as bags, belts, scarf, stole, sunglasses, hats, shoes (except room shoes) and other accessories may be returned or exchanged. Any signs of use, stains, and scratches on the product shall be grounds to refuse the return or exchange of the product.
3. Do you accept return or exchange without the original receipt?
As per our Return & Exchange Policy, an original physical receipt/ invoice needs to be presented for all refunds and exchanges.
4. Do you offer price adjustment if there is a discount for the item I purchased recently?
Our prices are change and monitored on a weekly basis with consideration of various aspects. We regret that we are unable to refund the difference or offer price adjustments.
However, if you choose to return the item, you will be refunded as per original price you purchased (with deduct of coupon discount applied, if any).
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