Q. About Home Delivery
UNIQLO online order offer standard delivery service and deliver your parcel to home or appointed address with care.
Delivery Charges
Courier Partner
Frequently Asked Questions
Standard estimated delivery time (working days from the order placed):
1 - 4 working days
【Important Note】
• Working days: Monday to Friday, excluding Public Holidays and weekends.
• Some products may require additional delivery time due to alterations or stock availability.
$6 flat rate charged per online order
Free shipping with minimum spend $69*
【Important Note】
• Minimum spend refers to the final amount after the use of any UNIQLO coupons.
UNIQLO online order delivery is handled by the courier partners below. Please check at the Tracking ID example below to identify which courier is assigned to deliver your parcel:
1) DHL Express
Contact: Click (here)
Example Tracking ID: UNDHLXXXXXXXXXXXX*
Tracker Link: Click (here)
2) Cycle & Carriage:
Contact: operations.logistics@cyclecarriage.com.sg
Example Tracking ID: UNQCCXXXXXXXXXXXX
Tracker Link: Click (here)
*Click (here) for more details in how to use DHL tracking system.
1. I have not received my order after your delivery lead time.
It is recommended to wait for additional 1 or 2 days during the peak season.
Alternatively, you may click the button 【CHAT SUPPORT】 on below for further assist from our live chat agent.
2. What if I entered the wrong delivery address?
You may cancel the online order within 30 minutes after the order confirmed and place a new online order with correct details.
If your online order proceeded and shipped, please contact the assigned courier service for further assist to change your details.
1) DHL Express: (here)*
2) Cycle & Carriage: email to operations.logistics@cyclecarriage.com.sg
*Click (here) for more details in how to use DHL Express tracking system and convert your UNIQLO Shipment Reference (Tracking ID) into DHL Waybill Number!
3. How to check my order delivery status?
UNIQLO App
1) Launch the UNIQLO App.
2) Click membership profile icon (bottom right).
3) Click the 【ORDER HISTORY】.
4) Log in your UNIQLO online account.
Website
1) Click membership profile icon (bottom right).
2) Log in your UNIQLO online account.
3) Click 【Order history】 on the left menu.
4. Do you offer international delivery?
We only ship to Singapore address for the time being and our online store only services within Singapore.
Suggestion Box
Feedback Submitted
Thank you for your feedback.
We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.
Contact UNIQLO Singapore
CHAT SUPPORT
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Suggestion Box
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
