About Order Cancellation & Amendment
You have the option to cancel your order within 30 minutes after checkout.
However, order amendment function (change size, color or shipping method/ address) after order confirmed is UNAVAILABLE at the moment.
Frequently Asked Questions
Please note that order amendments (such as changing size, color, shipping method, or address) are not available once the order is confirmed.
Used coupons will be automatically reissued within 1 hour after cancellation.
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Website
1. Login to your online account. Click the membership profile icon on the bottom.
2. Click the 【Purchase history】.
3.Find the desired order and click 【CANCEL】.
4. Order Status will be shown as 【Cancelled】 once successful.
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UNIQLO APP
1. Click the membership profile icon on bottom and click 【Purchase history】.
2. Find your online order and click the button 【CANCEL】.
3. Order Status will be shown as 【Cancelled】 once successful.
1. Can I change the details of my online order (size/ colour).
We are only able to cancel the whole online order within 30 minutes of the order being confirmed.
You may consider returning for refund or exchange if chosen wrong item in your online order.
Please find below for more details:
● Exchange for Store Purchases: Click here
● Exchange for Online Purchases: Click here
● Refund for Online Purchases: Click here
2. Can I request cancellation after 30 minutes or selected item(s) only?
We are only able to cancel the whole online order within 30 minutes of the order being confirmed.
Instead, you may consider returning for a refund or exchanging the item if you have chosen the wrong item in your online order.
Please find below for more details:
● Exchange for Store Purchases: Click here
● Exchange for Online Purchases: Click here
● Refund for Online Purchases: Click here
3. I like to change/ update my shipping address for Home Delivery online order.
You may cancel the online order within 30 mins after the order confirmed and place a new online order with correct details.
If your online order proceeded and shipped, please contact the assigned courier service for further assist to change your details.
4. I had cancelled my online order but not receiving the refund yet.
Once the online order cancelled successfully, the payment transaction will be cancelled immediately.
However, your payment issuing bank/ platform may require 7-14 business days to reflect the said amount in your account. Feel free to reach our customer care team below 【CHAT SUPPORT】 or 【By Email】 should the amount not reflecting yet after the mentioned period.
Suggestion Box
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We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.
Contact UNIQLO Singapore
CHAT SUPPORT
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Suggestion Box
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
