About Order & Pick 【Launching 30th July 2026】
Need your order today? Order online and collect it from your preferred store in as little as two hours during store operating hours.
You may use this service to get the product you want in-store, even if it's out of stock online.
Service Overview
How it Works
How to Collect & Collection Period
ORDER & PICK vs Click & Collect vs Home Delivery
Frequently Asked Questions
ORDER & PICK allows customers to order and pay online for items available at UNIQLO stores and collect them from their preferred store in as little as two hours.
Pro Tip: Place your order by 7:00 PM for same-day collection during store operating hours.
⚠️ Important Note
• ORDER & PICK is only available at UNIQLO Raffles City store from 28 July 2026.
• ORDER & PICK will be available at all UNIQLO stores (except UNIQLO Changi Airport Terminal 1 Transit Store) from 30 July 2026.
• ORDER & PICK is only available for items that are in stock at the selected store and remains subject to stock availability.
• ORDER & PICK orders can only be collected during store operating hours. Refer (here) to learn more.
• Your order may be cancelled if the product becomes out of stock.
Service Limitations
The following services are not applicable for orders placed using ORDER & PICK:
1. Alteration prior to collection (alteration services are only available after collection at the store)
2. Gift wrapping services
3. Pre-order items
4. Free gift with purchase / novelty items (where applicable)
5. Pay in Store payment option
ORDER & PICK process flow
Step 1. Select 【Find in store】 on the product page via the UNIQLO APP or website.
Step 2. Receive an email notification when your order is ready for collection.
Step 3. Pick up your order at the selected store.
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Steps to Checkout
Step 1: Select Product
Select the colour and size to check whether the product is available for ORDER & PICK service.
Step 2. Find the Store
• Select your preferred store using the 【Find in store】 function.
• If the product is out of stock at your preferred store, you may select another store with available stock.
• The order must be collected from the store selected at checkout.
• Store transfer for ORDER & PICK orders is not available.
Step 3. Add to Cart
Click the 【ORDER & PICK】 button to add the item to your shopping cart.
Step 4. Proceed to checkout
Proceed to checkout as normal from your shopping cart page.
• You may add multiple products from the same store by continuing the above steps.
• Combining products from different stores in one order is not allowed.
When your order is ready for collection, you will receive an email notification. Please visit the selected store only after receiving the collection email.
To collect your order, please present either of the following at the cashier counter:
1. Your UNIQLO APP Membership ID, or
2. Your order number
⚠️ Important Note
• Orders are typically ready for collection in as little as 2 hours; this may take longer during peak periods.
• Orders placed close to store closing hours may be ready on the following day.
• The order must be collected within 14 days from the date of notification.
• Orders not collected within 14 days will be automatically cancelled and refunded.
• Refund processing takes approximately 7-14 working days.
| Service | ORDER & PICK | Click & Collect | Home Delivery |
|---|---|---|---|
| Delivery Lead Time / Collection Time | As little as 2 hours during store operating hours | Standard Click & Collect lead time* | 1-4 working days** |
| Stock Source | Stock from your selected store | Stock from your selected store | Stock from online inventory |
| Product Availability | Items available at your selected store | Wider range of online items, sizes and lengths | Wider range of online items, sizes and lengths |
| Payment Mode | Online payment only | Online payment, GrabPay and Pay in Store | Online payment, GrabPay and Pay in Store |
**Working days: Monday to Saturday, excluding Sundays.
1. How do I collect my order?
After you receive an email notifying you that your order is ready for collection, please present your UNIQLO App Membership Barcode or order number at the service counter to collect your order.
2. When will my order be ready?
Our team will prepare your order as quickly as possible during store operating hours. We aim to have orders ready for collection within 2 hours, although preparation may take longer during peak periods.
Please wait until you receive the "Your order is ready to be picked up" email before visiting the store.
Please note that ORDER & PICK must be selected when placing your order. This service differs from Click & Collect, as ORDER & PICK items are fulfilled directly from the store's available inventory.
3. How long do I have to collect my order?
You have 14 days to collect your order from the store after receiving the "Your order is ready to be picked up" email.
4. Can I change the pick-up store or cancel my order?
Once an order has been confirmed, we are unable to change the pick-up store or cancel the order. If you are unable to collect your order, we can extend the collection period or process a refund upon request after the order is ready for collection. Please contact our Customer Care team via chat or email for assistance.
5. How can I exchange or return my Order & Pick order?
Returns must be sent back to our warehouse for a refund, while exchanges can be made at any UNIQLO store in Singapore.
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Contact UNIQLO Singapore
CHAT SUPPORT
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Suggestion Box
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
