Q. About Pay in Store
Pay in Store is a payment method that allows you to make payment for your online order at your designated UNIQLO store at UNIQLO store for your online purchases (UNIQLO APP/ website).
Table of Contents
Payment DeadlineHow to Make Online Order Using Pay in Store
Payment Method
Order Cancellation
Payment Deadline
Payment must be completed within 2 hours in the UNIQLO store after placing the online order.
If payment is not made within this timeframe, the online order will be automatically cancelled.
【Important Note】
• Cancelled online order will be refunded in 7-14 working days.
• This payment option is unavailable if select online alteration/ gift service/ Pre-Order products/ if it's near the store's closing time.
• Learn more about store operating hours (here).
How it Works
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Steps to Checkout
1) During your online order checkout page, select 【Pay In Store】 for your payment method.
2) Find and select the preferred UNIQLO store for your payment location
3) Proceed to 【PLACE ORDER】 once confirmed
4) Present the barcode to the cashier and pay via card (credit/ debit) within 2 hours
*You may retrieve the barcode under [Order History] > look for your newly placed order number > [Details].
• A barcode can be found on the "Order History" after checkout successfully.
• Find the new order number and click "Details" to view the barcode.
• Visit your selected UNIQLO store and present the barcode at the cashier to complete your payment.
• An order confirmation email will be received after completing payment.
• Further delivery arrangement will be scheduled based on the shipping method chosen from the warehouse/ stock location.
【Important Note】
• You will not be able to collect your order at the time of payment, including Click & Collect order.
Payment Method
We only accept Credit/ Debit card payment (AMEX, Visa & MasterCard) and QR code (Jewel only) at the moment.
Order Cancellation
Before Completing Payment
You can cancel your online order within 30 minutes through "Membership" under "Order History". Alternatively the online order will be cancelled automatically after 2 hours if no payment made.Learn more about order cancellation (here).
After Completing Payment
Please consider return and exchange (here).
Suggestion Box
Feedback Submitted
Thank you for your feedback.
We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.
Contact UNIQLO Singapore
CHAT SUPPORT
* Click "CHAT SUPPORT" to start chatting with our ChatBot.
* ChatBot cannot answer individual questions such as order details, personal information, or product knowledge information.
* Please type LiveChat to take over for further assistance.
* LiveChat Operating Hours: 9am - 6pm (Including weekends and Public Holidays)
* ChatBot cannot answer individual questions such as order details, personal information, or product knowledge information.
* Please type LiveChat to take over for further assistance.
* LiveChat Operating Hours: 9am - 6pm (Including weekends and Public Holidays)
Email
Our Customer Care team will get back to you within the next 24 hours submitted Webform.
Toll-Free Phone Number
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
800 321 2015 (Toll-Free)
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Suggestion Box
• Let us know your suggestions and feedback! We wish to improve our products and services based on your comments.
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
