About Pre-Order
We are excited to offer pre-orders on selected UNIQLO items. Products available for pre-order will be clearly labelled on the product page, shopping cart, and order confirmation.
If Ordering Both Pre-Order and Regular In-Stock Items
Additional Pre-Order Information
Frequently Asked Questions
1. Availability & Delivery Dates
Pre-order items are available for selected products only and in limited quantities. The estimated delivery period will be shown on the product page, shopping cart, and order confirmation.
Delivery timelines are estimates and may be subject to change without prior notice. We will notify you of any delays via email.
2. Payment and Delivery Methods
For all pre-orders, payment is processed immediately at the time the order is placed. Currently, only credit/debit card payments are accepted.
• Pre‑order items cannot be shipped together with regular in‑stock items.
• If both types of items are purchased in the same order, they will be automatically split into separate shipments.
• Delivery timing may differ depending on item availability.
• Item will be shipped separately as they become available
• Even if your order is delivered in multiple shipments, shipping will be free if the total order amount is $69 or more.
• Coupon cannot be used for pre-order options.
• If the order does not qualify for free shipping, shipping fees will be calculated per shipment.
Payment Method
• Only online payment (Credit/Debit Card) is accepted for pre-orders.
Cancelling Your Pre-Order
• You can cancel your order within 30 minutes of placing it by clicking the【Cancel】 button under 【Purchase History】 in your UNIQLO account.
• After 30 minutes, you may still be able to cancel your pre-order anytime before it is shipped by contacting Customer Care via chat, email, or phone.
【Important Note】
• If your order includes both pre-order and regular in-stock items, cancelling any part of the order will cancel the entire order, including both pre-order and regular in-stock items.
Returning or Exchanging Your Pre-Order
• Once a pre-order item has been shipped, it may be returned in accordance with UNIQLO Singapore’s Return & Exchange Policy within 30 days (including the date of receiving parcel).
Additional Restrictions
• Pre-order items cannot be placed for items with multi-buy offers.
• Pre-orders will not include any gifts-with-purchase or novelty items.
• For orders that include pre-order items, gift options are not available.
• Bulk order service is not available for pre-orders.
• Certain delivery methods, payment methods, promotions, or services may not be available for pre-order items.
• Product specifications and delivery timelines may vary.
Others
• Pre-order service is exclusively available online.
• Pre-order service is available for selected items only.
• Gift wrapping is not available for pre-orders.
• Pay-in-store payment method is not available for all pre-orders.
• Delivery dates are subject to change; updates will be communicated via email
• Pay-in-store payment method is not available for all pre-orders.
• Pre-order items will become unavailable and cannot be added to the shopping cart once the maximum allocation is reached.
To learn more about our list of available pre-order items, please click (here).
1. Why can't I place a pre-order?
If you are unable to complete your checkout, it may be due to a conflict within your cart. Please check the following:
• Coupons may not be applicable to pre-order items
• Coupons cannot be applied to orders containing both pre-order and regular items
• Gift options are not available for pre-orders
What you can do:
• Remove coupons from your cart
• Remove gift options
• Place separate orders for pre-order and regular items, if needed
2. Why has my pre-order been cancelled?
Your pre-order may be cancelled due to reasons such as payment failure. You will receive an automated email notification if your order is cancelled.
For further assistance, please contact Customer Care via chat, email, or phone.
3. How can I change my delivery or payment method for my pre-order?
Changes to delivery or payment methods are not available after the order has been placed.
For assistance, please contact Customer Care.
4.How will I know when my pre-order is ready?
You will receive an email notification with the delivery timeline once your order has been processed..
If there are any delays, you will also be notified via email. Once your order is shipped, a shipping confirmation will be sent.
Suggestion Box
Feedback Submitted
Thank you for your feedback.
We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.
Contact UNIQLO Singapore
CHAT SUPPORT
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Suggestion Box
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
