About Order Status
For Home Delivery orders, you can track your parcel using the tracking number provided in your shipping confirmation email. Tracking information may become available from the next working day after your parcel has been dispatched.
You can identify the courier assigned to your delivery by referring to the Tracking ID format below:
1) DHL Express (ID: UNDHLXXXXXXXXXXXX)
2) SF Express (ID: SFXXXXXXXXXXXXX)
3) Cycle & Carriage (ID: UNQCCXXXXXXXXXXXX)
For Click & Collect order, you will receive an email notification once your parcel is ready for collection. The order status in your 【Purchase History】 will also be updated to 【Ready for pickup】. Please refer to the order status definitions below:
• 【Preparing to Ship】 = Packing completed and pending for delivery.
To check your online order status, please log in to your UNIQLO account in the UNIQLO APP or website.
Click the membership profile icon on the bottom and choose 【Purchase History】.
Step 1. Click the membership icon on website bottom to access your membership profile.
Step 2. Click 【Purchase History】 to check your order status & details.
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Contact UNIQLO Singapore
CHAT SUPPORT
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
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