About Click & Collect
Charges & Available Store
Order Cut Off & Arrival Time
How to Collect & Collection Period
Frequently Asked Questions
1. Shop online and select Click & Collect as your delivery method during checkout.
2. Choose your preferred UNIQLO store for collection and your order will be delivered to the selected store.
3. Once your order is ready for collection, you will receive a collection notification email.
4. Visit the store and present your UNIQLO APP membership ID or order number to collect your order.
⚠️ Important Note:
• Click & Collect orders are shipped from various locations before being delivered to your selected store.
• Online alterations, gift services, pre-order items, and products requiring store transfer may require an additional 1-4 days for processing.
• Working days are Monday to Saturday only and exclude Public Holidays.
• Uncollected orders will be automatically cancelled and refunded.
• Any uncollected Click & Collect orders with altered items will be disposed of by the store once the collection period has expired.
• FREE shipping with no minimum spend.
• Available at all UNIQLO stores except Changi Airport Terminal 1.
| Order Timing | Collection Timing | |
|---|---|---|
| Order before 12pm | Order after 12pm | |
| Mon | Next day | 2 days later |
| Tue | Next day | 2 days later |
| Wed | Next day | 2 days later |
| Thu | Next day | 2 days later |
| Fri | Next day | 3 days later |
| Sat | 2 days later | 3 days later |
| Sun | 2 days later | 2 days later |
Example
● Order place before 12PM on Friday ➝ Ready for collection on Saturday
● Order place after 12PM on Friday ➝ Ready for collection on Monday
• Please wait for the collection notification email before visiting the store
• Collection readiness may be delayed during peak periods or due to stock availability.
• Online alteration, gift services, pre-order items, and items requiring store transfer may require additional processing time.
• Collection timing may be affected during major sales campaigns, special launches, stock takes, or unforeseen operational disruptions.
When your order is ready for collection, you will receive an email notification.
To collect your order, please present either of the following at the cashier counter:
1. Your UNIQLO APP Membership ID; or
2. Your order number
Collection Period
Your order will be held for 14 days from the date it arrives at the selected store.
Note:
• Uncollected orders will be automatically cancelled.
• Refunds will be processed to the original payment method.
• Refund processing may take 7–14 working days.
1. I placed my order after 12:00 PM. When can I collect it?
Orders placed after 12:00 PM will be processed on the next working day and will be available for collection after an additional working day.
Please wait for the collection notification email before visiting the store. Working days are Monday to Saturday only and exclude Public Holidays.
2. Do weekends and Public Holidays count towards order processing?
No. Working days are Monday to Saturday only. Sundays and Public Holidays are not included in order processing timelines. Orders placed on these days will be processed on the next working day.
3. Can my family member or friend collect my order on my behalf?
Yes, a family member or friend can collect your Click & Collect order on your behalf.
Please share your collection notification email with your family member or friend. The person collecting the order must present either the order number or the collection notification email to our staff at the UNIQLO store when collecting the order.
4. What should I do if I did not receive or accidentally deleted my collection email?
You may still collect your order by presenting your UNIQLO APP membership ID or order number at the cashier counter.
Our store team will verify your order status and assist with the collection.
5. How long will my order be held at the store?
Your order will be held for 14 days from the date it arrives at the selected store.
Orders that are not collected within the collection period will be automatically cancelled and refunded to the original payment method. Refund processing may take 7–14 working days.
6. After I collect my Click & Collect order, can I return an item immediately at the store?
Please note that our physical stores are unable to process your refund if the order was paid via 【Online Payment】.
Kindly follow the return method (here) depending on the payment method that you selected for your online purchase.
7. Can I request one of my collected items to be prepared in two different sizes? I would like to try first and keep the size that fits me best?
We regret to inform you that we do not provide additional items for customers to try on. Your order will only be prepared based on the items you chose during checkout.
You may consider a return or exchange if the size is too small or too big.
Suggestion Box
Feedback Submitted
Thank you for your feedback.
We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.
Contact UNIQLO Singapore
CHAT SUPPORT
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Suggestion Box
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
