Click & Collect | How to check and collect order if no email received?
We recommended checking your online order status and the estimated delivery date in your Purchase History.
For each order status definition, please refer to below:
• 【Ordered】 = Order received and preparing for packing.
• 【Preparing to Ship】 = Packing completed and pending for delivery.
• 【Ready for Pickup】 = Ready for collection in store.
• 【Received Complete】 = Collected successfully in store.
Please check below on how to check your online order status and how to collect your order.
• Log in your online account via the UNIQLO APP or website
• Click the Membership icon and select 【Purchase History】 → 【Online Purchase】
• Locate your order to check.
• You may visit the store for self-collection If the status shows as 【Ready for pickup】
(Example)
When your order is ready for collection, you will receive a notification via the UNIQLO APP and/or email. The email will indicate where to collect your order, either from the service counter or the in-store locker.
Service Counter Pick Up
To collect your order, please present either of the following at the service counter:
1. Your UNIQLO APP Membership ID; or
2. Your order number
In-store Locker Pick Up (Currently available at UNIQLO The Clementi Mall only)
Follow these steps to collect your order from the in-store locker:
1. Select "Pickup by Membership ID" or "Pickup by Order Number" on the locker screen.
2. Scan your UNIQLO APP Membership ID or enter the last 7 digits of your order number.
3. Select the order(s) you wish to collect.
4. The locker door will open automatically.
5. Collect your order and close the locker door after collection.
1. Can I choose between in-store locker collection and service counter collection?
No. The collection method will be assigned and indicated in the collection notification.
2. What are the operating hours of the in-store locker?
The in-store locker is available during the store's operating hours. Please refer to this link for the latest opening hours.
3. I placed multiple orders. Can I collect only the order(s) that I want?
Yes. You may collect the specific order(s) that are ready for collection. Please refer to the collection notification email and follow the instructions for each order.
Only orders assigned to the in-store locker will be displayed on the locker screen
4. What should I do if I cannot access the locker or encounter an error?
Please approach our UNIQLO staff member and provide your order number for assistance.
Your order will be held for 14 days from the date it arrives at the selected store.
Note:
• Uncollected orders will be automatically cancelled.
• Refunds will be processed to the original payment method.
• Refund processing may take 7–14 working days.
1. How to collect my order from the In-store Locker Pick Up?
Follow these steps to collect your order from the in-store locker:
1. Select "Pickup by Membership ID" or "Pickup by Order Number" on the locker screen.
2. Scan your UNIQLO APP Membership ID or enter the last 7 digits of your order number.
3. Select the order(s) you wish to collect.
4. The locker door will open automatically.
5. Collect your order and close the locker door after collection.
Note:
• If you have multiple orders available for collection, you may choose to collect only the order(s) you want.
• Only orders assigned to the in-store locker will be displayed on the locker screen.
2. How do I know where to collect my order?
When your order is ready for collection, you will receive a notification via the UNIQLO APP and/or email. The email will indicate where to collect your order, either from the service counter or the in-store locker.
3. What are the operating hours of the in-store locker?
The in-store locker is available during the store's operating hours. Please refer to this link for the latest opening hours.
4. I placed multiple orders. Can I collect only the order(s) that I want?
Yes. You may collect the specific order(s) that are ready for collection. Please refer to the collection notification email and follow the instructions for each order.
Suggestion Box
Feedback Submitted
Thank you for your feedback.
We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.
Contact UNIQLO Singapore
CHAT SUPPORT
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Suggestion Box
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
