Click & Collect | How to check and collect order if no email received?
We recommended checking your online order status and the estimated delivery date in your Purchase History.
For each order status definition, please refer to below:
• 【Ordered】 = Order received and preparing for packing.
• 【Preparing to Ship】 = Packing completed and pending for delivery.
• 【Ready for Pickup】 = Ready for collection in store.
• 【Received Complete】 = Collected successfully in store.
Please check below on how to check your online order status and how to collect your order.
How to Check Order Status
• Log in your online account via the UNIQLO APP or website
• Click the Membership icon and select 【Purchase History】 → 【Online Purchase】
• Locate your order to check.
• You may visit the store for self-collection If the status shows as 【Ready for pickup】
(Example)
How to Collect Order
You will receive an email once your Click & Collect order has been delivered to store. Please queue at the Click & Collect counter and present:
• Your UNIQLO APP membership ID, or
• Your order number with status shown as 【Ready for Pickup】
【Important Note】
• We cannot change the store location or ship to your address after the order is confirmed.
• We recommend bringing a bag as the order may packed using carton box due to the quantity amount. Paper bag or Reusable Bag (Cotton) are also available for purchase in our store.
• Order not collected within 14 days of arrival will be cancelled for refund automatically without any contact in advance. The refund may take between 7-14 working days to process.
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Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
800 321 2015 (Toll-Free)
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
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• Let us know your suggestions and feedback! We wish to improve our products and services based on your comments.
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
