How can we help?

We regret to inform you that postal exchanges are not available at the moment. However, you can exchange your product at any UNIQLO Singapore physical store by following these steps.

*Please review the [Return & Exchange Conditions] (here) before proceeding with each procedures. 
 

• 1. What is the return & exchange validity period?

  We accept returns and exchanges within 30 days.  
  
  For physical store purchases: 30 days includes date of purchase.
  For online purchases: 30 days includes the date receive the parcel.
  
  Example: If you received the parcel on May 1, we can process it until May 30. 

• 2. Do you accept return or exchange without the original receipt/price tag/item label?

  As per our Return & Exchange Policy, the UNIQLO receipt (invoice), price tag, and item label must be presented in original condition for all refunds and exchanges.

• 3. Can I exchange at a different store from the original store?

  You can exchange your purchase at any UNIQLO store in Singapore. 

• 4. Can I exchange online-exclusive products (extra sizes, collaborations, etc.) at the store?

  The Exchange is subject to the availability of colours and sizes at the physical store.
  
  If the desired colour or size is not available, stock transfer between online and physical stores will not be arranged. Please consider returning the item for a refund and placing a new online order. 

• 5. Which items are not allowed for return or exchange?

  Innerwear and packaged items cannot be returned or exchanged due to hygiene policy.

• 6. Do you accept return or exchange for items that have been altered?

  We do not accept return or exchange for items that have been altered (shortened/ hemmed).