About Product Review & Guidelines

Your feedback is important to us. By sharing your reviews, you help us continuously improve our products and assist other customers in making informed purchase decisions.

• Steps to submit a product review

  1) Login to your online account and find the product to start your review:
  a) Search for the item in the search bar by entering item name or item ID, or
  b) Click the scan barcode as below:
  
  
  2) Scan a product 【Price Tag】 to quickly find the product.
  
  
  3) Scroll down until you can see [WRITE A REVIEW] and click on it.
  
  
  4) Rate the product, create your review title, comment and fill out the required information. 
  (Avoid using different nickname when submit)
  
  
  5) Read & agree the Terms of Use and click the [PREVIEW] button. 
  
  
  6) Once all information confirmed, click the [SUBMIT] button.
  
  
  7) You will see a confirmation page upon submission.
  

• When writing a review

  Customers are encouraged to share their experience with the product, including:
  • Material and quality 
  • Fit and sizing 
  • Comfort and wearability 
  • Suitable occasions for use 
  
  Where possible, please include: 
  • Height of the wearer 
  • Size worn ​​​​​​.
  
  【Important Note】
  • Reviews should focus only on the product 
  • Please refrain from:  
  1. Mentioning competitors or other brands 
  2. Stating the specific price paid for the item 
  3. Including any personally identifiable information (e.g. full name, contact details) 

• Content that will not be published 

  Reviews containing the following content will not be approved for posting:
  • In order to prevent confusion for other customers, posts mentioning prices and posts referencing products other than the product to be reviewed may not be excerpted or posted.
  • Comments that are not related to the product (dissatisfaction with store services and delivery / shipping, etc.).
  • Comments on unsold products.
  • Questions on inventory and size request not related to the product to be reviewed.
  • Information that can identify brands of other companies, individuals, and groups.
  • Comments for commercial purposes, URLs.
  • Information that brings or suggests disrepute to our company or a third party.
  • Information that includes political content.
  • Antisocial content.
  • Information on disasters, riots, terrorism, epidemics, illnesses.
  • Multiple comments for the same product by the same person (including cases where we judge that they are the same person).
  • Other information that we deem inappropriate.