About Home Delivery
UNIQLO offers home delivery for online orders, allowing you to receive your items at your home or a chosen address within Singapore.
Delivery Lead Time
Delivery Charges
Delivery Coverage
Courier & Tracking
Frequently Asked Questions
Standard estimated delivery time (working days from the order placed): 1 - 4 working days
⚠️ Important
• Working days are Monday to Friday, excluding public holidays
• Delivery time may be longer during:
Flat rate: $6 per order
Free delivery for orders with a minimum spend of $69
⚠️ Note
• Minimum spend is calculated after applying coupons or discounts
• Home delivery is available within Singapore only
• International shipping is not available
Your order will be delivered by an assigned courier partner. Once your order is shipped, you can check the tracking ID under your order:
• UNIQLO APP
• UNIQLO website
Please check at the Tracking ID example below to identify which courier is assigned to deliver your parcel:
1) DHL Express
Contact: Click (here)
Example Tracking ID: UNDHLXXXXXXXXXXXX*
Tracker Link: Click (here)
*Click (here) for more details in how to use DHL tracking system
2) SF Express:
Contact: Click (here)
Example Tracking ID: SFXXXXXXXXXXXXX
Tracker Link: Click (here)
⚠️ Important
• Delivery timing cannot be selected
• Couriers may contact you for delivery arrangement if needed
1. I have not received my order after your delivery lead time.
It is recommended to wait for additional 1 or 2 days during the peak season.
Alternatively, you may click the button 【CHAT SUPPORT】 on below for further assist from our live chat agent.
2. What if I entered the wrong delivery address?
You may cancel the online order within 30 minutes after the order confirmed and place a new online order with correct details.
If your online order proceeded and shipped, please contact the assigned courier service for further assist to change your details.
1) DHL Express: (here)*
*Click (here) for more details in how to use DHL Express tracking system and convert your UNIQLO Shipment Reference (Tracking ID) into DHL Waybill Number.
3. How to check my order delivery status?
UNIQLO APP
1) Launch the UNIQLO APP.
2) Click the 【Membership】 profile icon (bottom right).
3) Click the 【Purchase History】.
4) Log in your UNIQLO online account.
Website
1) Click Membership profile icon (top right).
2) Log in your UNIQLO online account.
3) Click 【Purchase History】 on the left menu.
4. Do you offer international delivery?
We only ship to Singapore address for the time being and our online store only services within Singapore.
Suggestion Box
Feedback Submitted
Thank you for your feedback.
We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.
Contact UNIQLO Singapore
CHAT SUPPORT
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Suggestion Box
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
