Q. Stay Vigilant Against Fake Emails & Accounts
Quick Links
● UNIQLO Singapore Official Email & Social Media Accounts
● Attention
● BIMI 【Brand Indicators for Message Identification】
● How to Identify Fake Website, Emails & Account
UNIQLO Singapore Official Email & Social Media Accounts
Please be guided of the official UNIQLO email and social media accounts:
*UNIQLO official accounts are marked with the following certification mark next to the account name.
Please be beware when opening an unsolicited email of fake accounts that are pretending UNIQLO. A fraudster may be on the other end.
UNIQLO is NOT using any email accounts without the certification mark or Gmail to announce any campaign or contact a customer.
Attention
If you receive a suspicious email, SMS or personal message in social media claimed to be UNIQLO, please DO NOT:
Please delete the entire message & block the fake account to prevent further damage.
If you place an order through a Fake website, you may run into problems such as not receiving the product or receiving a counterfeit product. Please check the website address displayed in your web-browser if you are accessing the UNIQLO official website.
Should you want to confirm the email/ message received or want to report unofficial accounts, please contact our customer care team on the below【Chat Support】or【By Email】.
BIMI 【Brand Indicators for Message Identifications】
UNIQLO has implemented strict security measures to prevent email impersonation. To help customers recognize authentic emails, UNIQLO now uses BIMI (Brand Indicators for Message Identification). This allows the official UNIQLO logo to appear next to emails in supported inboxes:
Popular email providers supporting BIMI:
Gmail:
The UNIQLO logo will be displayed when emails are opened in a desktop browser. On mobile (iOS/Android), the logo will be displayed in the email list view, as well as when an email is opened. Additionally, a "Blue Verified Checkmark" appears on both desktop and mobile versions of Gmail.
Apple Mail (iCloud.com):
The UNIQLO logo will be displayed in the Apple Mail client (iOS, macOS, iPadOS) and on iCloud.com. (Apple Mail supports BIMI on iOS 16, iPadOS 16, macOS Ventura 13 and later, and iCloud.com)
Yahoo! Mail - AOL:
The UNIQLO logo will be displayed in the message list and read view experiences in the mobile mail applications for Yahoo! Mail and AOL users (iOS/Android).
Important notice:
Not all email providers currently support BIMI (the complete list of email providers supporting BIMI can be found on the “bimigroup” website).
The UNIQLO logo won’t be displayed in some popular email desktop software (Microsoft Outlook, Mozilla Thunderbird, etc.). UNIQLO emails originate from different domains and subdomains, so the logo might not always be visible, even if the email is authentic and from UNIQLO or FAST RETAILING. Be aware that the range of domains and subdomains displaying the UNIQLO logo is gradually expanding.
If an email claiming to be from UNIQLO seems suspicious, please delete it without opening it. If opened, do not reply, click any links, or download attachments. In case of doubt about the authenticity of an UNIQLO email, please contact our customer care team on the below 【Chat Support】 or 【By Email】.
How to Identify Fake Website, Emails & Accounts
【Fake Website】
Our correct website address of the UNIQLO official website is [www.uniqlo.com/sg].
Please note that the imitation sites have different domains, such as [www.uniqlo●●●●●●.com] and [www.●●●unlqio.com].
Please be aware that the common & characteristics of counterfeit sites:
【Fake Email】
If you receive a suspicious email, please check the sender if it is from UNIQLO.
Our official email address is [customerservice.sg@uniqlo.com.sg].
Please be aware that the common & characteristics of counterfeit sites:
【Fake Social Media Account】
Official accounts have the following verification badge next to the account name.
● UNIQLO Singapore Official Email & Social Media Accounts
● Attention
● BIMI 【Brand Indicators for Message Identification】
● How to Identify Fake Website, Emails & Account
UNIQLO Singapore Official Email & Social Media Accounts
Please be guided of the official UNIQLO email and social media accounts:
● Customer Center: customerservice.sg@uniqlo.com.sg
● System: order@mail.uniqlo.com.sg; noreply@mail.uniqlo.com.sg; no-reply-sg@uniqlo.com.sg
● Newsletter: enews@uniqlo.com.sg; email@sg.uniqlo.com
● Facebook: Uniqlo Singapore
● System: order@mail.uniqlo.com.sg; noreply@mail.uniqlo.com.sg; no-reply-sg@uniqlo.com.sg
● Newsletter: enews@uniqlo.com.sg; email@sg.uniqlo.com
● Facebook: Uniqlo Singapore
● Instagram: uniqlosg
● Tiktok: @uniqlosg
*UNIQLO official accounts are marked with the following certification mark next to the account name.
UNIQLO is NOT using any email accounts without the certification mark or Gmail to announce any campaign or contact a customer.
Attention
If you receive a suspicious email, SMS or personal message in social media claimed to be UNIQLO, please DO NOT:
● Click the URL link
● Open attachment
● Open attachment
● Reply/ answer the questionnaire
● Reply the message
● Forward the message
● Call the listed phone number
● Forward the message
● Call the listed phone number
Please delete the entire message & block the fake account to prevent further damage.
If you place an order through a Fake website, you may run into problems such as not receiving the product or receiving a counterfeit product. Please check the website address displayed in your web-browser if you are accessing the UNIQLO official website.
Should you want to confirm the email/ message received or want to report unofficial accounts, please contact our customer care team on the below【Chat Support】or【By Email】.
BIMI 【Brand Indicators for Message Identifications】
UNIQLO has implemented strict security measures to prevent email impersonation. To help customers recognize authentic emails, UNIQLO now uses BIMI (Brand Indicators for Message Identification). This allows the official UNIQLO logo to appear next to emails in supported inboxes:
Popular email providers supporting BIMI:
Gmail:
The UNIQLO logo will be displayed when emails are opened in a desktop browser. On mobile (iOS/Android), the logo will be displayed in the email list view, as well as when an email is opened. Additionally, a "Blue Verified Checkmark" appears on both desktop and mobile versions of Gmail.
Apple Mail (iCloud.com):
The UNIQLO logo will be displayed in the Apple Mail client (iOS, macOS, iPadOS) and on iCloud.com. (Apple Mail supports BIMI on iOS 16, iPadOS 16, macOS Ventura 13 and later, and iCloud.com)
Yahoo! Mail - AOL:
The UNIQLO logo will be displayed in the message list and read view experiences in the mobile mail applications for Yahoo! Mail and AOL users (iOS/Android).
Important notice:
Not all email providers currently support BIMI (the complete list of email providers supporting BIMI can be found on the “bimigroup” website).
The UNIQLO logo won’t be displayed in some popular email desktop software (Microsoft Outlook, Mozilla Thunderbird, etc.). UNIQLO emails originate from different domains and subdomains, so the logo might not always be visible, even if the email is authentic and from UNIQLO or FAST RETAILING. Be aware that the range of domains and subdomains displaying the UNIQLO logo is gradually expanding.
If an email claiming to be from UNIQLO seems suspicious, please delete it without opening it. If opened, do not reply, click any links, or download attachments. In case of doubt about the authenticity of an UNIQLO email, please contact our customer care team on the below 【Chat Support】 or 【By Email】.
How to Identify Fake Website, Emails & Accounts
【Fake Website】
Our correct website address of the UNIQLO official website is [www.uniqlo.com/sg].
Please note that the imitation sites have different domains, such as [www.uniqlo●●●●●●.com] and [www.●●●unlqio.com].
Please be aware that the common & characteristics of counterfeit sites:
● Bank account name does not match with operating company.
● Contact email address is a free email address.
● Price of all products are extremely low.
● Contact email address is a free email address.
● Price of all products are extremely low.
【Fake Email】
If you receive a suspicious email, please check the sender if it is from UNIQLO.
Our official email address is [customerservice.sg@uniqlo.com.sg].
Please be aware that the common & characteristics of counterfeit sites:
● In front of @, alphabets without any meaning and random.
Example: ihwiagfpsy@ml.store.uniqlo.com
● Different alphabets spelling by quoting our brand name.
Example: ●●●●●●@unlqio.com.sg
● Price of all products are extremely low.
Example: ihwiagfpsy@ml.store.uniqlo.com
● Different alphabets spelling by quoting our brand name.
Example: ●●●●●●@unlqio.com.sg
● Price of all products are extremely low.
【Fake Social Media Account】
Official accounts have the following verification badge next to the account name.
Suggestion Box
Feedback Submitted
Thank you for your feedback.
We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.
Contact UNIQLO Singapore
CHAT SUPPORT
* Click "CHAT SUPPORT" to start chatting with our ChatBot.
* ChatBot cannot answer individual questions such as order details, personal information, or product knowledge information.
* Please type LiveChat to take over for further assistance.
* LiveChat Operating Hours: 9am - 6pm (Including weekends and Public Holidays)
* ChatBot cannot answer individual questions such as order details, personal information, or product knowledge information.
* Please type LiveChat to take over for further assistance.
* LiveChat Operating Hours: 9am - 6pm (Including weekends and Public Holidays)
Email
Our Customer Care team will get back to you within the next 24 hours submitted Webform.
Toll-Free Phone Number
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
800 321 2015 (Toll-Free)
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Suggestion Box
• Let us know your suggestions and feedback! We wish to improve our products and services based on your comments.
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
