About Tourist Refund Scheme
Travellers can enjoy a tax refund on purchases in Singapore when spending at least SGD 100.
How to Shop Tax Free
Frequently Asked Questions
For latest info, please refer IRAS website (here).
1) Passport*
2) E-visit Pass
3) Original Receipt or Invoice
*Customer must present their original passport, in person, to our cashier.
*Original receipt refers to the physical receipt, e-receipt, or e-invoice.
2) Visit any of our stores with your e‑invoice and passport to register for a tax refund.
*All online orders are issued as e‑invoices only. No invoice will be included in the parcel.
*The recipient’s name on the order must match the passport.
【Important Note】
• Upon successful tax refund registration, you may obtain your refund at Changi or Seletar Airport via the eTRS Self-help Kiosk.
• Step-by-step instructions will be provided at the kiosk to guide you through the process.
Table of Contents
How to EligibleHow to Shop Tax Free
Frequently Asked Questions
How to Eligible
For latest info, please refer IRAS website (here).
How to Shop Tax Free
In-Store Purchases
Visit any of our stores (except Changi Airport Terminal 1) and approach our cashier with the following documents to register for a tax refund:1) Passport*
2) E-visit Pass
3) Original Receipt or Invoice
*Customer must present their original passport, in person, to our cashier.
*Original receipt refers to the physical receipt, e-receipt, or e-invoice.
Online Purchases
2) Visit any of our stores with your e‑invoice and passport to register for a tax refund.
*All online orders are issued as e‑invoices only. No invoice will be included in the parcel.
*The recipient’s name on the order must match the passport.
【Important Note】
• Upon successful tax refund registration, you may obtain your refund at Changi or Seletar Airport via the eTRS Self-help Kiosk.
• Step-by-step instructions will be provided at the kiosk to guide you through the process.
Frequently Asked Questions
1. Can I combine multiple receipts?
You can combine up to 3 receipts in same-day for the tax refund.
Please take note that you can combine the receipt from same or different UNIQLO Singapore outlet but we do not accept combining receipt from other brands.
2. I'm a customer with Student/ Work Visa. Can I request for the tax refund?
Please visit here for the latest information and qualification for Singapore tax refund.
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Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
800 321 2015 (Toll-Free)
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
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• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
