Q. When will I receive my refund?
Non-Refundable Charges
Frequently Asked Questions
| Payment Method | Refund Method | Refund Processing Time |
|---|---|---|
| Cash/ NETS/ QR | Cash | Immediately |
| Credit/ Debit Card/ Grabpay | Original payment | 7-14 working days |
| Pay-in-Store | (Below $500) Cash | Immediately |
| Pay-in-Store | (Above $500) Original payment | 7-14 working days |
【Important Note】
• Refund amount to be reflected in the original payment statement may vary depending on the card issuing bank policy.
Please note that below deductions may apply to your refund:
• Shipping fees: Non-refundable.
• Gift Service fees: Non-refundable.
• Alteration fees: Non-refundable.
• Coupon value: Deducted proportionally may apply. Click (here) for more details
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1. My returned courier shows that UNIQLO has already received my returned parcel, why has my refund not been processed yet?
You may only receive an automated email notification when our team have received and processed the return. We may get in touch with you for some questions or gather additional information before processing your refund, if necessary.
Your refund will be processed within 7 - 14 working days from the date you receive the email. -
2. I have received the refund confirmation email, why is the refund still not reflected in my account?
Upon receipt of the refund confirmation email, it takes 7 - 14 working days (depending on the original payment method) for the refund to be visible in your account.
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Contact UNIQLO Singapore
CHAT SUPPORT
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
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• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
