About Order To Me
【Order to Me】 is a service that allows you to purchase items available on the UNIQLO online store with assistance from our store team when they are not available in-store.
Important Information
Return & Exchange
Frequently Asked Questions
Step 1: Speak to a Store Member
If you are unable to find the item, size, or colour in-store, approach a store team member for assistance.
Step 2: Search for the Item
The store team will help you check product availability using an in-store device.
Step 3: Make Payment
For Order to Me, only Pay In Store payment method is available. Refer this link to learn more.
• Payment must be completed in-store using supported methods (e.g. Visa or Mastercard).
• You will be required to provide a valid email address to receive your order confirmation and updates.
Step 4: Receive Your Order
You may choose one of the following options:
Click & Collect (Store Pickup)
• Collect your order from the same store where the order was placed
• No minimum spends required
• No delivery fee
Home Delivery (UNIQLO Members only)
• Available only if you have a registered UNIQLO online account
• Delivery fees may apply for orders below the minimum spend threshold ($69).
• Orders must be collected at the same store where they were placed
• Home delivery is available only to UNIQLO members
• A valid email address is required to complete the order
• Items are subject to online stock availability at the time of purchase
• Orders cannot be changed or transferred to another store after checkout.
Returns
Returns must be made at the same store where the order was placed. Click (here) for more details.
To Exchange
You can visit any store to exchange your item. Click (here) for more details.
1. Can I collect my order at different store?
No. Orders must be collected at the same store where the order was placed.
2. Can I choose home delivery?
Home delivery is available only for customers with a registered UNIQLO account.
3. Do I need a UNIQLO account to use this service?
You do not need an account to place an order in-store. However:
• A valid email address is required, and
• Without an account, only store collection is available.
4. How long will my order be held for collection?
Your order will be kept for 14 days after it arrives at the store.
5. What happens if the item becomes unavailable?
All orders are subject to online stock availability at the time of purchase. If the item is unavailable, the order cannot be completed.
Suggestion Box
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We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.
Contact UNIQLO Singapore
CHAT SUPPORT
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Suggestion Box
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
