What if I lost my receipt / invoice

We regret to inform that we are unable to provide reprints or copies of receipts for past purchases. 

With the introduction of e‑receipts and e‑invoices:

In-store purchases 
• Non-members will receive a physical printed receipt only.
• Members may choose to receive an e‑receipt only, or both an e‑receipt and a printed receipt.

Online orders 
All orders will be issued as e‑invoices only. For return and exchange, we accept:
• Original physical receipts
• E-receipts
• E-invoices

If you require a softcopy for company claims or other purposes, please contact our Customer Care team and submit supporting documents through below 【Email】 button.

We only accept the original receipt/invoice for return & exchange. We thank you the kind understanding for any inconveniences should cause.

Note: Original receipt refers to the physical receipt, e-receipt, or e-invoice.

You may request a gift receipt at our cashier counter when making a purchase. This gift receipt can be used for in-store exchanges only.

Gift service for online purchases, please click (here) for more detail. Please note that return for refund require the original receipt/invoice.

Note: Original receipt refers to the physical receipt, e-receipt, or e-invoice.