Q. 11.11 Joy of Shopping
Double the deals this 11.11 and don't miss our exclusive giveaway this shopping festival.
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Online Order Delivery Schedule
Same Day Click & Collect
Same Day Click & Collect service will be suspended for online orders placed after 9 November, 12pm until further notice.
All Click & Collect online order delivery will take up to 3-4 working days during the mentioned period.
Home Delivery
All Home Delivery online order will take up to 1-4 working days.
#Delivery delay beyond the expected delivery dates may occur due to high volume.
#Working days: Monday to Friday excluding Public Holidays and weekend.
#Some products may require additional time for delivery due to alterations or stock availability. -
Click & Collect Exclusive: UNIQLO Lunch Bag
Campaign Period: 7 - 13 November 2025
Available: Online Purchases with Click & Collect (only)
Minimum Spend*: $100
Colour: Grey/ Green/ Blue
Remark:
1) Novelty will be included inside the parcel and colours will be given at random.
2) Novelty is not allowed to be exchanged.
3) Limited to one (1x) novelty per APP member per transaction. While stocks last.
4) The novelty must be returned (original & good condition) to be eligible for return & refund.
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DBS/ POSB Cardmember Exclusive Offer
Campaign Period: 7 - 13 November 2025
Available: All Stores, except Changi Airport Terminal 1 store
【How to Get】
1) Receive a physical 【Next Purchase $10 off UNIQLO Voucher】 when pay using 【DBS/ POSB Credit or Debit Cards】 with a minimum spend of $100*.
2) Valid for 1 redemption per DBS/ POSB Cardmember per transaction. While stocks last.
2) The coupon considered as novelty and it must be returned (original & good condition) to be eligible for return & refund of original purchase.
3) This promotion is not applicable for Pay-in-Store and online purchases.
【How to Use】- Next Purchase $10 off UNIQLO Voucher
● Valid for next in-store purchase (one-time use only).
● Valid for payment with DBS/ POSB card (credit/ debit) payment only.
● Valid for use from 7 November until 31 December 2025.
● Valid with a minimum spend of $11.
● Please proceed to cashier counter (no self-checkout) to use the coupon.
● This coupon cannot be used with other coupons.
● This coupon is non-refundable and cannot be exchanged for cash in part or in full.
● Purchases made with this coupon are not eligible for refunds, only exchanges.
* All campaigns for APP Member exclusive. Not applicable for purchases of UNIQLO Gift Cards.
* For online purchases, the novelty will not show during your checkout page but it will only be shown in your physical invoice that will be included in the parcel (while stock last).
* Minimum spend refers to the final amount after the use of any UNIQLO coupons and ShopBack Vouchers.
* The embroidery fees, alteration fees & gift service fees shall be excluded from the novelty entitlement minimum spend calculation.
* All novelty must be returned to be eligible for return & refund.
For more information and limited offers, please check our 11.11 Joy of Shopping Festival (here).
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* ChatBot cannot answer individual questions such as order details, personal information, or product knowledge information.
* Please type LiveChat to take over for further assistance.
* LiveChat Operating Hours: 9am - 6pm (Including weekends and Public Holidays)
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Toll-Free Phone Number
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
800 321 2015 (Toll-Free)
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
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• Let us know your suggestions and feedback! We wish to improve our products and services based on your comments.
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
