Q. Purchase History & Order History
The purchase history includes purchases you have made both online and in-store. Whereas the order history only includes purchases you have made online on the UNIQLO website and the App. Please note, you only can check your online order status and tracking information once login to our UNIQLO website.
In-store purchases are reflected in the App within the next 24 hours after the purchase date. The membership ID barcode must be scanned at the cash register, for in-store purchases to be reflected. Online purchases are reflected in the App in the next days after the shipment date confirmed.
If your purchases are still not reflected in the App, please contact our Customer Care Team via our Contact Us page.
In-store purchases are reflected in the App within the next 24 hours after the purchase date. The membership ID barcode must be scanned at the cash register, for in-store purchases to be reflected. Online purchases are reflected in the App in the next days after the shipment date confirmed.
If your purchases are still not reflected in the App, please contact our Customer Care Team via our Contact Us page.
Suggestion Box
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Contact UNIQLO Singapore
CHAT SUPPORT
* Click "CHAT SUPPORT" to start chatting with our ChatBot.
* ChatBot cannot answer individual questions such as order details, personal information, or product knowledge information.
* Please type LiveChat to take over for further assistance.
* LiveChat Operating Hours: 9am - 6pm (Including weekends and Public Holidays)
* ChatBot cannot answer individual questions such as order details, personal information, or product knowledge information.
* Please type LiveChat to take over for further assistance.
* LiveChat Operating Hours: 9am - 6pm (Including weekends and Public Holidays)
Email
Our Customer Care team will get back to you within the next 24 hours submitted Webform.
Toll-Free Phone Number
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
800 321 2015 (Toll-Free)
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Suggestion Box
• Let us know your suggestions and feedback! We wish to improve our products and services based on your comments.
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
