Q. About Order Status
To check your online order status, you are required to login your online account in our UNIQLO website/ UNIQLO App.
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Website
1. Click the membership icon on website bottom to access your membership profile.
2. Click 【Order History】 to check your order status & details.
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UNIQLO App
Click the membership profile icon on the bottom and choose 【ORDER HISTORY】.
We are using NinjaVan (here)/ DHL (here)/ Cycle & Carriage (here) courier for home delivery and you may track the parcel delivery status in the next working day once receive the tracking number. You can check the Tracking ID example below to identify which courier assigned to delivery your parcel:
1) NinjaVan (ID: UNIQLXXXXXXXXXXXX)
2) DHL (ID: UNDHLXXXXXXXXXXXX)
2) Cycle & Carriage (ID: UNQCCXXXXXXXXXXXX)
Click & Collect online order will be dispatched from several places and deliver to our store. Once the parcel is ready for collection, you will receive the email for pickup and the order status in 【ORDER HISTORY】 will update as 【Ready for pickup】.
Suggestion Box
Feedback Submitted
Thank you for your feedback.
We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.
Contact UNIQLO Singapore
CHAT SUPPORT
* Click "CHAT SUPPORT" to start chatting with our ChatBot.
* ChatBot cannot answer individual questions such as order details, personal information, or product knowledge information.
* Please type LiveChat to take over for further assistance.
* LiveChat Operating Hours: 9am - 6pm (Including weekends and Public Holidays)
* ChatBot cannot answer individual questions such as order details, personal information, or product knowledge information.
* Please type LiveChat to take over for further assistance.
* LiveChat Operating Hours: 9am - 6pm (Including weekends and Public Holidays)
Email
Our Customer Care team will get back to you within the next 24 hours submitted Webform.
Toll-Free Phone Number
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
800 321 2015 (Toll-Free)
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Suggestion Box
• Let us know your suggestions and feedback! We wish to improve our products and services based on your comments.
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
