Q. Return & Exchange Conditions and Precautions
Quick Links
Return & Exchange Conditions
Return & Exchange Acceptance Period:
(Store Purchase) Within 30 days from the date of purchase.
(Online Purchase) Within 30 days receive your parcel.
Products that cannot be returned or exchanged:
Please find below Return & Exchange Policy for more details:
1) Online Purchase: Click here.
2) Physical Store Purchase: Click here.
3) Refund Calculation if Coupon Used: Click here.
Return & Exchange Method
Please find below for more details:
1) Exchange: Click here
2) Refund for【Online Payment】Purchase: Click here
3) Refund for【Pay in Store】Online Purchase: Click here
4) Refund for Physical Store Purchase: Click here
Return & Exchange for Product Defect
We’re very sorry to hear that the item you have purchased from us may be faulty.
Please get in touch with our customer service via 【Chat Support】 button (bottom page) or email (here) for further assistance.
• Return & Exchange Conditions
• Return & Exchange for Product Defect
Return & Exchange Conditions
Return & Exchange Acceptance Period:
(Store Purchase) Within 30 days from the date of purchase.
(Online Purchase) Within 30 days receive your parcel.
Products that cannot be returned or exchanged:
Please find below Return & Exchange Policy for more details:
1) Online Purchase: Click here.
2) Physical Store Purchase: Click here.
3) Refund Calculation if Coupon Used: Click here.
Return & Exchange Method
Please find below for more details:
1) Exchange: Click here
2) Refund for【Online Payment】Purchase: Click here
3) Refund for【Pay in Store】Online Purchase: Click here
4) Refund for Physical Store Purchase: Click here
Return & Exchange for Product Defect
We’re very sorry to hear that the item you have purchased from us may be faulty.
Please get in touch with our customer service via 【Chat Support】 button (bottom page) or email (here) for further assistance.
Suggestion Box
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Thank you for your feedback.
We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.
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* LiveChat Operating Hours: 9am - 6pm (Including weekends and Public Holidays)
* ChatBot cannot answer individual questions such as order details, personal information, or product knowledge information.
* Please type LiveChat to take over for further assistance.
* LiveChat Operating Hours: 9am - 6pm (Including weekends and Public Holidays)
Email
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Toll-Free Phone Number
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
800 321 2015 (Toll-Free)
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Suggestion Box
• Let us know your suggestions and feedback! We wish to improve our products and services based on your comments.
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
