Q. About Same Day Click & Collect
【Notice】
Service will be suspended for online orders placed after 9 Nov, 12pm, until further notice.
All Click & Collect online order delivery will take up to 3-4 working days.
Thank you for your support and kind understanding.
Enjoy Same Day Delivery to our selected stores for our Click & Collect service. Place your order now before 12pm to have your parcel delivered on the same day (with T&C applied).
#Online Alteration, Gift Service and products that required to transfer (can be checked in shopping cart page) are not eligible for Same Day Click & Collect. We require an additional 1-4 working days to be processed.
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How it Works
The checkout page will not indicate if your parcel eligible for the Same Day Delivery. Please wait for the email notification (QR code), confirming that your order has been delivered to your selected store, before heading down to collect
*Kindly take note that Click & Collect orders are dispatched from various locations & delivered to our stores for you to collect. -
Delivery Charges
Free shipping with no minimum spend. -
Available Store
This service available in ALL STORES except the below:
1) Changi Airport Terminal 1 -
Order Cut Off & Arrival Time
Order in between 12.01am - 11.59am SGT from Monday to Saturday.
This service is not applicable for order(s) placed on Sundays, Chinese New Year holidays, and after 12pm on weekdays.
Online orders that entitled for the service, the parcel can be collected from 7:30pm onwards. -
How to collect
When your parcel is arrived in UNIQLO store and ready for collection, you will receive an email (QR code) for the pickup.
Present QR code / App membership ID at the cashier counter of the designated UNIQLO store. -
Parcel Collection Period
You will have 14 days to collect the parcel in the UNIQLO store once arrival.
Frequently Asked Question
1. Will there be instances where UNIQLO may not be able to perform the Click & Collect: Same Day Delivery service?
Yes, there will be. For instance, this could take place when there’s a surge in demand from new collaborations and sales periods, stock takes and more.
Therefore, please ensure that you receive an email notification stating that your order has arrived in your selected store, before heading down to collect your parcel. Please reach out to our customer service team, should you have any questions.
2. How long must I wait before heading to the store to pick up the order?
The Click & Collect: Same Day Delivery service will be ready for collection from 7:30pm onwards.
Please wait for the email notification (QR code), confirming that your order has been ready in the selected store, before your visit.
3. Do I have to collect my order within the same day?
No, this is not necessary. Similar to our regular Click & Collect service for all physical stores, you will have 14 days to pick up your package from the time it arrives at your selected store.
After 14 days, your parcel will be cancelled and automatically refunded in your original mode of payment
4. Can my family/ friends to collect my parcel on behalf?
Yes, your family or friends can collect your Click & Collect parcel on your behalf.
Please share your pickup notification email (QR code) with your family/ friends. They are required to present the information to our staff in UNIQLO store when collect the parcel.
5. Can I request one of my collect item to be prepared in two different sizes? I would like to try first and keep the size that fits me best.
We regret to inform you that we do not provide the service of preparing additional items for trying. Your order will only be prepared based on the items you chose during checkout.
You may consider return or exchange if the sizing too small/ big.
6. After I collect my Click & Collect order, can I return an item immediately at the store?
Please note that our physical store unable to proceed your refund if the order was paid via【Online Payment】.
Kindly follow the return method below depending on the payment method that you opted for your online purchase (Website / App).
● Refund for【Online Payment】Purchase: Click here
● Refund for【Pay in Store】Online Purchase: Click here.
7. How can I order to collect in the store if UNIQLO App 【Store Inventory Status】 showing as 【✖ NOT available】?
The UNIQLO App 【Store Inventory Status】 is only used to display the stock on our stores salesfloor, while our 【Click & Collect】 orders are dispatched from various locations & delivered to our stores for you to collect.
8. What should I do if I deleted/ didn't receive the email (QR code) for parcel collection?
Please show your UNIQLO App membership ID at the cashier counter and present your Order History should your parcel status updated as 【Ready for pickup】.
Our team will allow for the parcel collection by scanning your UNIQLO App membership ID.
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