Q. Payment Error & Failed Order
If there was an error while processing your order, we recommend the following troubleshooting steps:
1) Try using a different platform (App or website) or device.
2) Use Google Chrome or switch to Incognito mode.
3) Check with your card issuing bank.
4) Remove all the items from your cart and re-add them before checkout.
5) If the above steps fail, uninstall and reinstall the App to reboot.
Alternatively, you may click one of the options below if you are experiencing a similar error or issue:
1) Try using a different platform (App or website) or device.
2) Use Google Chrome or switch to Incognito mode.
3) Check with your card issuing bank.
4) Remove all the items from your cart and re-add them before checkout.
5) If the above steps fail, uninstall and reinstall the App to reboot.
Alternatively, you may click one of the options below if you are experiencing a similar error or issue:
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Error Message Displayed
Error 1:
˹There has been a system error. Please try again or come back later.˺This happens if:
1) [Address 1] or [Address 2] in Edit Profile has exceeded 35 characters.
2) [Phone] in Edit Profile has exceeded 10 digits.
Please login your online account and amend your address/ phone in Edit Profile before payment.Error 2:
˹Please check the details entered or use another credit card and try again.˺This happens if:
1) Click [Back] or [Refresh] button during checkout
2) Timeout when input OTP
3) Click [Cancel] button during the OTP confirmation page.
4) Incorrect card number/ CVV/ OTP provided.
Please check your input card information or use a different credit/ debit card.
If the loading time on the checkout page took longer than expected, please ensure no order was placed successfully and try again later (15-30 mins). -
No Order Confirmation Email / No Order in [Order History]
You can view all your orders in the Order History section of your account profile. A successful order will display an order number, and you will also receive an order confirmation email after placing your order successfully.
If no order number appears in Order History, it means your order was unsuccessful.
1) Credit/ Debit Card Online Payment
Please contact our Customer Service (link in the page footer below) for further assistance.
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Order Cancelled Automatically
【Pay-in-Store】
Your order was cancelled because no payment was received in our store within 2 hours.
【GrabPay】
Your order may have been cancelled due to a failed payment transaction or a long pending status caused by insufficient funds. If the amount was deducted, it will be refunded automatically within 3-5 business days.
Please not that cancelled orders cannot be recovered. You may consider placing a new order instead
Frequently Asked Questions
1. I have tried to make payment but still failed to checkout?
There are a few reasons for unsuccessful orders.
Please follow troubleshooting steps below before making payment:
1) Before proceeding to the checkout page, please ensure all added product(s) in the shopping cart is available in stock. Product(s) that were added to shopping cart few days ago may have already ran out of stock during the time of checkout.
2) Please ensure your internet connection is stable during the checkout.
3) Do NOT press the back button, close or refresh the window page during checkout until the order has been completed as it may interrupt the payment process.
Please follow troubleshooting steps below before making payment:
1) Before proceeding to the checkout page, please ensure all added product(s) in the shopping cart is available in stock. Product(s) that were added to shopping cart few days ago may have already ran out of stock during the time of checkout.
2) Please ensure your internet connection is stable during the checkout.
3) Do NOT press the back button, close or refresh the window page during checkout until the order has been completed as it may interrupt the payment process.
2. I used credit card (issued other from Singapore) and failed to checkout for multiple time.
Please amend your billing address to be same as your shipping address. Should you still unable to checkout, please contact our customer service care team in below 【Chat Support】or【By Email】for further assist.
Suggestion Box
Feedback Submitted
Thank you for your feedback.
We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.
Contact UNIQLO Singapore
CHAT SUPPORT
ChatBot can quickly and efficiently resolve inquiries. Tap the guided options for answers to common questions.
Email
Our Customer Care team will get back to you within the next 24 hours submitted Webform.
Toll-Free Phone Number
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
800 321 2015 (Toll-Free)
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Suggestion Box
• Let us know your suggestions and feedback! We wish to improve our products and services based on your comments.
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
