About Guest Checkout
Guest Checkout allows you to place an order online without creating or logging in to a UNIQLO account.
You can place an order as a guest using your email address. A Guest ID will be issued for your order so you can access your order details later.
Guest Checkout Guide
Checking Your Order
Important Notes
Frequently Asked Questions
1. Add your preferred item(s) to your shopping cart.
2. Proceed to Checkout.
3. Select the option to "Checkout as Guest".
4. Enter your email address and the required delivery details.
5. Select an available delivery and payment option.
6. Check your order details carefully and select "Place Order".
7. Complete your order.
Important:
1. Guest Checkout does not use the normal email-verification process. Please check that your email address is correct before placing your order.
2. Order details cannot be changed after an order has been placed.
3. ORDER & PICK service is not available for Guest Checkout.
To access your order, you will need:
• the email address used when placing the order, and
• the Guest ID associated with the order.
A unique Guest ID is generated for every Guest Checkout order. If you have multiple Guest Checkout orders, please enter the Guest ID associated with the order you would like to access.
Your Guest ID is included in your order-related email.
• Guest ID: Please keep your Guest ID for future reference. If you forget it, select “Forgot your Guest ID?” on the Guest Login page and enter the email address used for your order. Your Guest ID will be sent to the email address if a matching guest order is found.
• Coupons: Coupons cannot be used with Guest Checkout. Please sign in to or create a UNIQLO account to use eligible coupons.
• Returns & Exchanges: Guest Checkout orders are eligible for return or exchange, subject to the UNIQLO Singapore Return & Exchange Policy. You will need the email address and Guest ID associated with your order to access the guest order e-invoice. Refer to this link for more information.
1. I have not received my order confirmation email. Was my order placed successfully?
Please check your junk or spam folder for the order confirmation email.
If you still cannot find the email, select "Forgot your Guest ID?" on the Guest Login page and follow the instructions.
The "Forgot your Guest ID?" function will send an email listing the Guest IDs associated with the email address entered, together with their creation dates. If no Guest ID was created around the time you placed your order, the order may not have been successfully placed.
Once you have identified the correct Guest ID, you can log in to access your order information.
2. How do I check my order status?
To access your order, you will need:
• the email address used when placing the order
• the Guest ID associated with the order.
1. Go to the Guest Login page and select "Log In with Guest ID".
2. Enter the email address used when placing the order and your Guest ID.
3. View your order details and status.
3. I don't know my Guest ID. What should I do?
Your Guest ID is included in your order-related email.
If you cannot find your Guest ID, select “Forgot your Guest ID?” on the Guest Login page and follow the instructions.
4. Can I change or cancel my order?
Once your order has been placed, the order details, including the items and delivery method, cannot be changed.
Orders can be cancelled within 30 minutes of placement. If you wish to make changes to your order, please cancel it within this period and place a new order.
5. Can I use coupons during Guest Checkout?
No. Coupons cannot be used with Guest Checkout.
To use eligible coupons, please sign in to or create a UNIQLO account before checkout.
6. Can I create a UNIQLO account after placing a Guest Checkout order?
Yes. After logging in with your Guest ID, you can create a UNIQLO account from Order Details or Order History.
Creating an account gives you access to additional features, such as expanded payment options, order history retention, promotions, favorites, back-in-stock notifications, and product reviews.
7. Can I return or exchange an item purchased through Guest Checkout?
Yes. Guest Checkout orders are eligible for return or exchange, subject to the UNIQLO Singapore Return & Exchange Policy.
For details on return and exchange eligibility, requirements, and procedures, please refer to the Return & Exchange Policy.
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Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
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