About ORDER & PICK

Need your order today? Order online and collect it from your preferred store in as little as two hours during store operating hours.

You may use this service to get the product you want in-store, even if it's out of stock online. 

 

Service Overview
How it Works
How to Collect
Collection Period
ORDER & PICK vs Click & Collect vs Home Delivery
Frequently Asked Questions
   

ORDER & PICK allows customers to order and pay online for items available at UNIQLO stores and collect them from their preferred store in as little as two hours.

*Pro Tip: Place your order by 7:00 PM for same-day collection during store operating hours. 
*Same-day collection is subject to order processing and the selected store's fulfilment capacity. Collection timing is not guaranteed. Please wait for the "Ready for Collection" email before visiting the store.  

⚠️ Important Note
• ORDER & PICK will be available at all UNIQLO stores (except UNIQLO Changi Airport Terminal 1 Transit Store) from 30 July 2026.
• ORDER & PICK is only available for items that are in stock at the selected store and remains subject to stock availability. 
• ORDER & PICK orders can only be collected during store operating hours. Refer (here) to learn more. 
• Your order may be cancelled if the product becomes out of stock. 

Service Limitations
 The following services are not applicable for orders placed using ORDER & PICK:
1. Alteration prior to collection (alteration services are only available after collection at the store)
2. Gift wrapping services
3. Pre-order items
4. Free gift with purchase / novelty items (where applicable)
5. Pay in Store payment option

ORDER & PICK process flow

Step 1. Select 【Find in store】 on the product page via the UNIQLO APP or website. 
Step 2. Receive an email notification when your order is ready for collection.
Step 3. Pick up your order at the selected store. 
 

• Steps to Checkout

  Step 1: Select Product
  Select the colour and size to check whether the product is available for ORDER & PICK service. 
  
  Step 2. Find the Store
  • Select your preferred store using the 【Find in store】 function.
  • If the product is out of stock at your preferred store, you may select another store with available stock.
  • The order must be collected from the store selected at checkout.
  • Store transfer for ORDER & PICK orders is not available. 
  
  Step 3. Add to Cart
  Click the 【ORDER & PICK】 button to add the item to your shopping cart. 
  
  Step 4. Proceed to checkout 
  Proceed to checkout as normal from your shopping cart page.
  • You may add multiple products from the same store by continuing the above steps. 
  • Combining products from different stores in one order is not allowed. 

   
When your order is ready for collection, you will receive a notification via the UNIQLO APP and/or email. The email will indicate where to collect your order, either from the service counter or the in-store locker.

Service Counter Pick Up
To collect your order, please present either of the following at the service counter: 

1. Your UNIQLO APP Membership ID; or 
2. Your order number

In-store Locker Pick Up (Currently available at UNIQLO The Clementi Mall only)
Follow these steps to collect your order from the in-store locker: 

1. Select "Pickup by Membership ID" or "Pickup by Order Number" on the locker screen.
 
2. Scan your UNIQLO APP Membership ID or enter the last 7 digits of your order number. 
3. Select the order(s) you wish to collect. 
4. The locker door will open automatically. 
5. Collect your order and close the locker door after collection.  
   
Your order will be held for 14 days from the date it arrives at the selected store.

Note:
• Uncollected orders will be automatically cancelled. 
• Refunds will be processed to the original payment method. 
• Refund processing may take 7–14 working days.   

Service	ORDER & PICK	Click & Collect	Home Delivery
Delivery Lead Time / Collection Time	As little as 2 hours during store operating hours	Standard Click & Collect lead time*	1-4 working days**
Stock Source	Stock from your selected store	Stock from your selected store	Stock from online inventory
Product Availability	Items available at your selected store	Wider range of online items, sizes and lengths	Wider range of online items, sizes and lengths
Payment Mode	Online payment only	Online payment, GrabPay and Pay in Store	Online payment, GrabPay and Pay in Store

*Click (here) to see Click & Collect delivery lead time.
**Working days: Monday to Saturday, excluding Sundays.