About Delivery Options
Depending on your preference, you can choose:
1. Home Delivery
2. Click & Collect
3. ORDER & PICK
Please review the information below to find the option that best suits your needs.
Delivery Fees
Home Delivery Courier Partner
Click & Collect
ORDER & PICK
Important Notes
Frequently Asked Question
Delivery charges are calculated based on the product value of your order only. Refer below:
| Order Amount | Charges |
|---|---|
| $69 and above | Free delivery |
| Below $69 | Home Delivery: $6 flat rate |
| Any order amount | Click & Collect: Free |
| Any order amount | ORDER & PICK: Free |
• Additional services (such as alteration services and gift services) and payment fees are not included when calculating delivery fee eligibility.
1. DHL Express
Contact: Click (here)
Example Tracking ID: UNDHLXXXXXXXXXXXX
Tracker Link: Click (here)
*Click (here) for more details on how to use DHL tracking system
2. SF Express:
Contact: Click (here)
Example Tracking ID: SFXXXXXXXXXXX
Tracker Link: Click (here).
Click & Collect allows you to place an online order and collect it from your selected UNIQLO store.
Charges: Free of charge
For more information about Click & Collect, click (here).
ORDER & PICK allows customers to order and pay online for items available at UNIQLO stores and collect them at their preferred store in as little as two hours.
Charges: Free of charge
For more information about ORDER & PICK, click (here).
• Orders are processed individually. Multiple orders cannot be combined into a single delivery or collection.
• Some products may require additional processing time due to stock availability or alteration services. Click (here) to learn more.
• International delivery is not available.
1. Why am I being charged a delivery fee?
Home Delivery is free for orders with a product value of $69 or above. For orders below $69, a flat delivery fee of $6 will apply.
Click & Collect and ORDER & PICK are always free, regardless of order value.
2. Can I change my delivery method after placing an order?
Once an order has been placed, the selected delivery method cannot be changed. Please ensure you select your preferred delivery option before completing checkout.
3. Can I combine multiple orders into one delivery?
No. Each order is processed separately and cannot be combined with other orders for delivery or collection.
4. How can I track my Home Delivery order?
Once your order has been shipped, you will receive a shipping confirmation with tracking information. You can track your order using the tracking link provided in the email.
5. Why is my order taking longer than expected?
Some orders may require additional processing time due to stock availability or alteration services. Click (here) to learn more.
If your order has been shipped, you can check its latest status using the provided tracking information.
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Contact UNIQLO Singapore
CHAT SUPPORT
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
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