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Q. Online Purchase Return & Exchange Policy (Online Order Placed 17 Feb 2021 Onward)

With effect from 1st November 2020, UNIQLO Singapore will update the Returns, Refunds and Exchange Policy.

Please read through this Policy in detail before you make any purchase, return, exchange or request for refund for your purchases online, 
if your online order was placed 17 Feb 2021 onward.

**For online order which placed before 17 Feb 2021, please click here.
 

RETURNS & REFUNDS POLICY FOR ONLINE PURCHASES (VIA ‘ONLINE PAYMENT’ OR ‘PAY IN STORE’)  

Online Purchase via ‘Online Payment’ means a purchase made and paid on UNIQLO Singapore official website.
Online Purchase via ‘Pay In Store’ means purchase made on UNIQLO Singapore official website but paid in a UNIQLO Singapore physical store.  


1.    Online purchase returns & refunds policy is applicable to both Home Delivery orders and Click & Collect orders.
2.    Product(s) in new & original condition can be returned within 30 days from the date of purchase. *Do allow 7 to 10 working days for your returned parcel to be reached and processed by our warehouse.
3.    Product(s) can be returned within 6 months from the date of purchase if there is any manufacturing defect found, subject to the applicable law.
4.    Original invoice, original return form and product packaging attached with its original price tags and labels will be required for return & refund.
5.    Innerwear and packaged items cannot be returned due to our strict hygiene policy.
6.    (i) For Online Purchase via ‘Online Payment’: Product(s) can be returned ONLY to our warehouse via parcel return. Return & refund to physical stores will NOT be accepted.  
       (ii) For Online Purchase via ‘Pay In Store’: Product(s) can be returned ONLY to the original physical store you made the payment. Return & refund to warehouse via parcel return will NOT be accepted. 
7.    Product(s) purchased from other than UNIQLO Singapore official website (https://www.uniqlo.com/sg/en) is NOT eligible for return & refund.
8.    Any form of coupons, discount code or promotional code used on the returned product(s) will NOT be returned or refunded.
9.    (i) For Online Purchase via ‘Online Payment’: Refund will be issued via your original mode of payment that was used to make the purchase. 
       (ii) For Online Purchase via ‘Pay In Store’: Refund will be issued via cash.
10.    $6 delivery fee paid for the online purchase will NOT be refunded.
11.    After our warehouse has received and processed your returned purchase(s), the refund will be processed and completed around 7 to 14 working days depending on the processes at your card company.
12.    UNIQLO (SINGAPORE) PTE. LTD. reserves the rights to reject any return that do not fulfill any of the above stated requirements.
13.    UNIQLO (SINGAPORE) PTE. LTD. reserves the right to amend this policy at any time.

HOW TO RETURN YOUR ONLINE PURCHASE (VIA ‘ONLINE PAYMENT’) FOR A REFUND

Items purchased online (via ‘Online Payment’) can be returned to our warehouse for a refund. Fill out the return form and insert it into your return package.
1.    Fill out the return form and insert it into your return package.
2.    Deliver your return package to the following address through any of your preferred courier company via “Parcel Return” (with tracking system) at your own cost. Please note that courier charges for your return package will NOT be covered by UNIQLO Singapore. Please obtain a delivery receipt from your courier company or record your tracking number to trace your return package if it reaches our warehouse. UNIQLO Singapore will not be liable for any loss or damage of your return package and/or product (s) handled by your courier company. Please note that in person returns to our warehouse are NOT accepted.

  1. UNIQLO ONLINE RETURNS
    Address: Nippon Express Singapore
    5C Toh Guan Road East, Level 4M
    Singapore 608828
  2. Contact: 1800-864-7568
    (Receiving time: Monday to Saturday, 9am – 7pm)

3.    Depending on your choice of courier company, your return package will be reached at our warehouse around 7 to 10 working days.
4.    After our warehouse has received and processed your returned purchase(s), the refund will be processed and completed around 7 to 14 working days depending on the processes at your card company.
5.    We do not offer any standalone pick-up services or charges for return purposes.

HOW TO RETURN YOUR ONLINE PURCHASE ( VIA ‘PAY IN STORE’) FOR A REFUND

Items purchased online (via ‘Pay In Store’) can be returned and refunded at the original physical store you made the payment.
1.    Fill out the return form and insert it into your return package.
2.    Bring along your invoice of your online purchase, original physical UNIQLO payment receipt (received when you pay in the physical store) and your return package to the original physical store you made the payment.
3.    Queue at our cashier counter for your turn to be served by our friendly store staff to process your return and refund.

EXCHANGE POLICY FOR ONLINE PURCHASES (VIA ‘ONLINE PAYMENT’ OR ‘PAY IN STORE’)  

1.    Online purchase exchange policy is applicable to both Home Delivery orders and Click & Collect orders.
2.    Product(s) can be exchanged at any UNIQLO Singapore physical store subject to the availability of colours and sizes. Where a colour and/or size is not available at the store you are making the exchange, stock transfer between online store to physical stores will not be arranged.
3.    Product(s) in new & original condition can be exchanged within 30 days from the date of purchase. 
4.    Product(s) can be exchanged within 6 months from the date of purchase if there is any manufacturing defect found, subject to the applicable law.
5.    Original invoice for your online purchase and product packaging attached with its original price tags and labels will be required for the exchange.
6.    Innerwear and packaged items cannot be exchanged due to our strict hygiene policy.
7.    Product(s) purchased from other than UNIQLPO Singapore official website (https://www.uniqlo.com/sg/en)  is NOT eligible for exchange.
8.    UNIQLO (SINGAPORE) PTE. LTD. reserves the rights to reject any exchange that do not fulfill any of the above stated requirements.
9.    UNIQLO (SINGAPORE) PTE. LTD. reserves the right to amend this policy at any time. 

HOW TO EXCHANGE YOUR ONLINE PURCHASE IN STORE

Items purchased online can be exchanged at any physical store in Singapore.
1.    Visit any UNIQLO Singapore physical store that you prefer.
2.    Bring along the original invoice of your online purchase, and the product(s) in new & original condition. 
3.    Queue at our cashier counter for your turn to be served by our friendly store staff to process your exchange.

 
 

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