Q. Physical Store Purchase Return & Exchange Policy - effective from 1 Feb 2024

Please read through this Policy in detail before you make any purchase, return, exchange or request for refund for your purchases in physical stores.

1. Product(s) in new & original condition can be returned & exchanged within 30 days from the date of purchase.
2. Original receipt and product packaging attached with its original price tags and labels will be required for return, refund & exchange in store.
3. Product(s) purchased from our physical stores can be EXCHANGED at any UNIQLO Singapore physical store.
4. Product(s) purchased from our physical stores can ONLY be returned & REFUNDED in the original store you purchased the product(s). 
5. Product(s) purchased outside of Singapore is NOT eligible for return, refund & exchange.
6. Product(s) sold at sale prices due to existing defects are not eligible for return, refund and exchange.
7. Innerwear and packaged items cannot be exchanged or returned due to our strict hygiene policy.
8. Purchases made using mall vouchers or gift cards are not eligible for refunds. If a novelty is included in your purchase, the novelty must be returned to be eligible for refunds
9. UNIQLO (SINGAPORE) PTE. LTD. reserves the rights to reject any return or exchange that do not fulfill any of the above stated requirements.
10. UNIQLO (SINGAPORE) PTE. LTD. reserves the right to amend this policy at any time.

Please find below for more details:

How to Exchange: Click here
How to Refund: Click here


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