Q. About Home Delivery
Please find the below details of our service for your references:
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Courier Partner
UNIQLO online order delivery is handled by the courier partners below. Please check at the Tracking ID example below to identify which courier is assigned to deliver your parcel:
1) NinjaVan (ID: UNIQLXXXXXXXXXXXX)
2) DHL (ID: UNDHLXXXXXXXXXXXX)*
3) Cycle & Carriage (ID: UNQCCXXXXXXXXXXXX)
*Click (here) for more details in how to use DHL tracking system. -
Delivery Charges
$6 flat rate charged per online order
Free shipping with minimum spend $60* -
Delivery Lead Time
1 - 4 working days (excluding public holidays and weekends)* Some products required to be transferred beforehand and the delivery will require extra 1-2 working days on top of above-mentioned delivery lead time. Click here to show the image example for product that required additional delivery:
Once your online order is ready for shipping, you will receive an email with our courier tracking number from our system.
Frequently Asked Question
1. I have not received my order after your delivery lead time.
It is recommended to wait for additional 1 or 2 days during the peak season.
Alternatively, you may click the button 【CHAT SUPPORT】 on below for further assist from our live chat agent.
2. What if I entered the wrong delivery address?
You may cancel the online order within 30 minutes after the order confirmed and place a new online order with correct details.
If your online order proceeded and shipped, please contact the assigned courier service for further assist to change your details.
1) NinjaVan: (here)
2) DHL: (here)*
3) Cycle & Carriage: email to operations.logistics@cyclecarriage.com.sg
*Click (here) for more details in how to use DHL tracking system and find your Waybill Number.
3. How to check my order delivery status?
UNIQLO App
1) Launch the UNIQLO App.
2) Click membership profile icon (bottom right).
3) Click the 【ORDER HISTORY】.
4) Log in your UNIQLO online account.
Website
1) Click membership profile icon (bottom right).
2) Log in your UNIQLO online account.
3) Click 【Order history】 on the left menu.
4. Do you offer international delivery?
We only ship to Singapore address for the time being and our online store only services within Singapore.
Suggestion Box
Feedback Submitted
Thank you for your feedback.
We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.
Contact UNIQLO Singapore
CHAT SUPPORT
* ChatBot cannot answer individual questions such as order details, personal information, or product knowledge information.
* Please type LiveChat to take over for further assistance.
* LiveChat Operating Hours: 9am - 6pm (Including weekends and Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Suggestion Box
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
