Q. About Home Delivery
Please find the below details of our service for your references:
Courier Partner
Delivery Charges
Free shipping with minimum spend $60*
Delivery Lead Time
Once your online order is ready for shipping, you will receive an email with NinjaVan's tracking number.
You may check the parcel delivery status on the NinjaVan website (here).
On the morning out for delivery, NinjaVan will notify you via SMS.
Frequently Asked Question
1. I have not receive my order after your delivery lead time.
It is recommend to wait for additional 1 or 2 days during the peak season. You may check the delivery status in NinjaVan (here) as they will indicate the reason of late delivery.
Alternatively, you may click the button "CHAT SUPPORT" on below for further assist from our live chat agent.
2. What if I entered wrong delivery address?
You may cancel the online order within 30 minutes after the order confirmed and place a new online order with correct details.
If your online order proceeded and shipped, please contact the assigned courier service for further assist to change your details.
NinjaVan: click (here)
3. How to check my order delivery status?
UNIQLO App
1. Launch the UNIQLO App
2. Click your【MEMBERSHIP】card (bottom right)
3. Click the【ORDER HISTORY】
4. Log in your UNIQLO online account
Website
1. Click the【HUMAN】icon (upper right)
2. Log in your UNIQLO online account
3. Click the【HUMAN】icon again and choose【Order history】
4. Do you offer international delivery?
We only ship to Singapore address for the time being and our online store only services within Singapore.
Suggestion Box
Feedback Submitted
Thank you for your feedback.
We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.
Contact UNIQLO Singapore
CHAT SUPPORT
* ChatBot cannot answer individual questions such as order details, personal information, or product knowledge information.
* Please type LiveChat to take over for further assistance.
* LiveChat Operating Hours: 9am - 6pm (Including weekends and Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Suggestion Box
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
