Q. How to return for【Online Payment】Purchase
Remarks:
1) If your online order original payment method is【Pay in Store】, please click here to check the return method.
2) Click here to check the exchange method.
STEP 1: Review Checklist
1) Packaged item & innerwear is non-returnable.
2) Click here to refer our FAQ Return & Exchange Conditions and Precautions.
STEP 2: Fill in the Return Form
Remarks:
1) The return form should be packed into the return parcel together with your return item.
2) Please include the invoice into your return parcel when packing.
STEP 3: Packing & Return
Warehouse Address:
Address: Nippon Express Singapore
5C Toh Guan Road East, Level 4M
Singapore 608828
Contact: +65-31388592
(Receiving time: Monday to Saturday, 9am – 7pm)
1) Please note that courier charges for your return package will NOT be covered by UNIQLO Singapore.
2) Please obtain a delivery receipt from courier company of your choice or record your tracking number to trace your return package if it reaches our warehouse.
3) UNIQLO Singapore will not be liable for any loss or damage of your return package and/or product (s) handled by courier company of your choice.
4) Please note that in person returns to our warehouse are NOT accepted.
5) Above phone number is for courier return service registration ONLY. For any daily inquiries, please contact our customer center below via【CHAT SUPPORT】.
6) Click here to apply NinjaVan special return rate for UNIQLO return parcel.
STEP 4: Return Confirmation Email
STEP 5: Refund
Remarks:
1) The refund amount may deduct the coupon discount amount, and the coupon will not be reissued. Click here for more details.
Frequently Asked Questions
1. Why has my return been rejected and sent back to me?
Our team will reject the customer return in conditions:
1) Exceeded thirty (30) days from date of receipt of product(s)
2) There is no/ incomplete Return Form
3) There is no original product(s) packaging, price tag or label
4) There is no Invoice
5) Product is innerwear or packaged item
6) Product not in new and original condition (It looks used/ washed)
7) Product is damaged (Torn/ Stain/ Wrinkle)
8) Product had smell (Cigarette/ Perfume)
2. What is the return & exchange validity period?
We accept returns and exchanges within 30 days from the date you received the order.
Example: If you received the parcel on May 1st, we can handle it until May 30th.
3. Which items are not allowed for return or exchange?
Innerwear and packaged items cannot be exchanged or returned due to our strict hygiene policy.
4. Do you accept return or exchange without the original receipt?
As per our Return & Exchange Policy, a UNIQLO receipt/ invoice needs to be presented for all refunds and exchanges. Please click here for more details.
5. Do you accept return or exchange for items that have been altered?
We do not accept return or exchange for item that had been altered (shorten/ hemmed).
6. Can I return my order that paid by【Online Payment】to store for refund?
Our physical store unable to proceed your refund if the order was paid by [Online Payment]. However, you may exchange your order in any of our physical store.
If you are looking for refund, please return to our warehouse.
7. Is there any handling fees or return fees?
We do not charge any additional fees when handling your return. However, you may be required to bear the shipping cost when returning your online purchase to our warehouse.
8. Can I exchange online exclusive product at the store?
The exchange service is subject to our UNIQLO physical store availability of colours and sizes.
Where a colour and/or size is not available at the store you are making the exchange, stock transfer between online store to physical stores will not be arranged. Please consider returning the item for refund and place a new online order.
9. Can I return if I used ShopBack voucher in my online purchase?
You may return the online purchases that used ShopBack voucher for refund.
Please be informed that refunds will be processed via the same payment method used for purchase, i.e. if you paid with a ShopBack voucher, the refund can only be issued via a refund voucher.
If you paid with both a ShopBack voucher and credit card, you will receive both a refund voucher for the ShopBack voucher amount and a refund on your credit card.
10. What happens to my coupon if I return my order?
Should your original purchases used a coupon discount, the refund amount may be deducted the coupon discount amount, and the coupon will not be reissued. Please click here for more details.
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