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Q. Online Returns Box

With the first-ever Online Returns Box and you may return your online purchases in our store for refund. 

This return & refund service is applicable for online order with ONLINE PAYMENT only.

Return for in-store purchase, please click (here).
Return for Pay-in-Store online order, please click (here).
Exchange inquiry, please click (here)

How it work

Fill in the Returns Form that is delivered with every online purchase. 

Pack the Returns Form with the items you'd like to return, and drop your parcel off at our in-store Online Returns Box.

Available Store

The Online Returns Box service is currently only available in the following stores:

1) The Clementi Mall

    Refund & Processing Time

    Your Return Parcel will be scheduled for return to our warehouse within a week.

    You will receive an email once the refund is made to your original payment mode. It may take up to 7 to 14 business days for the banks to reflect the refunded amount.

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    Frequently Asked Question

    Can I drop off my in-store purchases into Returns Box for refund?

    Our Online Returns Box service is only applicable for [Online Payment] online order. 

    For in-store purchases return & refund, please click (here) for step-by-step guideline. 

    Why has my return been rejected and sent back to me?

    Our team will reject the customer return in conditions:

    1) Exceeded thirty (30) days from date of receipt of product(s)
    2) There is no/ incomplete Return Form
    3) There is no original product(s) packaging, price tag or label
    4) There is no Invoice
    5) Product is innerwear or packaged item

    6) Product not in new and original condition (It looks used/ washed)
    7) Product is damaged (Torn/ Stain/ Wrinkle)
    8) Product had smell (Cigarette/ Perfume)

    What is the return & exchange validity period?

    We accept returns and exchanges within 30 days from the date you received the order. 

    Example: If you received the parcel on May 1st, we can handle it until May 30th.

    Which items are not allowed for return or exchange?

    Innerwear and packaged items cannot be exchanged or returned due to our strict hygiene policy.

    Do you accept return or exchange for items that have been altered?

    We do not accept return or exchange for item that had been altered (shorten/ hemmed). 

    Is there any handling fees or return fees for Online Returns Box?

    We do not charge any additional fees when handling your return.

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