Our Online Returns Box service is only applicable for [Online Payment] online order.
For in-store purchases return & refund, please click (here) for step-by-step guideline.
Our team will reject the customer return in conditions:
1) Exceeded thirty (30) days from date of receipt of product(s)
2) There is no/ incomplete Return Form
3) There is no original product(s) packaging, price tag or label
4) There is no Invoice
5) Product is innerwear or packaged item
6) Product not in new and original condition (It looks used/ washed)
7) Product is damaged (Torn/ Stain/ Wrinkle)
8) Product had smell (Cigarette/ Perfume)
We accept returns and exchanges within 30 days from the date you received the order.
Example: If you received the parcel on May 1st, we can handle it until May 30th.
Innerwear and packaged items cannot be exchanged or returned due to our strict hygiene policy.
We do not accept return or exchange for item that had been altered (shorten/ hemmed).
We do not charge any additional fees when handling your return.
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