Should you encounter any issue with the payment during checkout or didn't receive the email for tracking ID (shipping label), please send an email to email@example.com for further assist..
Yes, you can return multiple online orders in one return. Please indicate the online order number for each returned item under 【Description】(Step 3) to avoid wrong refund.
Please include your each online order INVOICE and RETURN FORM inside your returned parcel.
You can find the drop off location (Ninja Point) in the below website:
Once your online return submission is confirmed, NinjaVan will send you an email with a tracking ID.
You may trace your parcel return status via NinjaVan tracking page (here).
Innerwear and packaged items cannot be exchanged or returned due to our strict hygiene policy.
We do not accept return or exchange for item that had been altered (shorten/ hemmed).
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