Q. What happens to my coupon if I return my order?
Please be informed that if your purchases used a coupon, the coupon amounts will not be refunded when items are returned as they are non-refundable. The coupon will lose its value and cannot be replaced when refunding a product.
Any returning product that results in a failure to meet the coupon minimum spend will cause the discount to be void and the coupon amount will be deducted from the remaining product value and cannot be applied to the remaining item(s).
Please refer to the below examples as your references:
Example A: Purchase value above the coupon minimum spend after return.
Purchase Value (before coupon discount applied): $100
Coupon Used: Off $5, minimum spend $60
Price of the returned product: $30
Remaining Value (after returned): $70
Total Refund Amount: $30
Example B: Purchase value below the coupon minimum spend after return.
Purchase Value (before coupon discount applied): $100
Coupon Used: Off $5, minimum spend $60
Price of the returned product: $55
Remaining Value (after returned): $45
Total Refund Amount: ($55 - $5) = $50
Any returning product that results in a failure to meet the coupon minimum spend will cause the discount to be void and the coupon amount will be deducted from the remaining product value and cannot be applied to the remaining item(s).
Please refer to the below examples as your references:
Example A: Purchase value above the coupon minimum spend after return.
Purchase Value (before coupon discount applied): $100
Coupon Used: Off $5, minimum spend $60
Price of the returned product: $30
Remaining Value (after returned): $70
Total Refund Amount: $30
Example B: Purchase value below the coupon minimum spend after return.
Purchase Value (before coupon discount applied): $100
Coupon Used: Off $5, minimum spend $60
Price of the returned product: $55
Remaining Value (after returned): $45
Total Refund Amount: ($55 - $5) = $50
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