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Q. Online Purchase Return & Exchange Policy - effective from 10 Nov 2023

Please read our Return & Exchange Policy below for further details and information:

(i) For Online Purchase via 'Online Payment':
Product(s) can be returned ONLY to our warehouse via parcel return. Return & refund to physical stores will NOT be accepted.

(ii) For Online Purchase via 'Pay In Store':
Product(s) can be returned ONLY to the original physical store you made the payment. Return & refund to warehouse via parcel return will NOT be accepted.

1. We accept exchange or return within 30 days from the date you received the order.
2. Original receipt must be presented for exchange or return.
3. Original product is required. Exchanged or returned product(s) must be in its new and original condition, original product packaging attached with its original price tags and labels.
4. Innerwear and packaged items cannot be exchanged or returned due to our strict hygiene policy.

5. Product(s) can be exchanged at any UNIQLO Singapore physical store subject to the availability of colours and sizes. Where a colour and/or size is not available at the store you are making the exchange, stock transfer between online store to physical stores will not be arranged.
6. Product(s) purchased outside of Singapore is not eligible for exchange or return.
7. Product(s) sold at marked down prices due to existing defects are not eligible for exchange or return.
8. Purchases made using mall vouchers, UNIQLO vouchers, coupons or gift cards and purchases used to redeem any novelty or other promotional items are not eligible for refund.
9. UNIQLO (SINGAPORE) PTE. LTD. reserves the rights to reject any exchange or return that do not fulfill any of the above stated requirements.
10. UNIQLO (SINGAPORE) PTE. LTD. reserves the right to amend this policy at any time.

Please find below for more details:

How to Exchange: Click here
How to Refund for [Online Payment] Purchase: Click here
How to Refund for [Pay in Store] Online Purchase: Click here

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