Please read our Return & Exchange Policy below for further details and information:
- We accept exchange or return within 30 days from the date you received the order.
(i) For Online Purchase via 'Online Payment':
Product(s) can be returned ONLY to our warehouse via parcel return. Return & refund to physical stores will NOT be accepted.
(ii) For Online Purchase via 'Pay In Store':
Product(s) can be returned ONLY to the original physical store you made the payment. Return & refund to warehouse via parcel return will NOT be accepted.
- Original receipt must be presented for exchange or return.
- Original product is required. Exchanged or returned product(s) must be in its new and original condition, original product packaging attached with its original price tags and labels.
- Innerwear and packaged items cannot be exchanged or returned due to our strict hygiene policy.- Product(s) can be exchanged at any UNIQLO Singapore physical store subject to the availability of colours and sizes. Where a colour and/or size is not available at the store you are making the exchange, stock transfer between online store to physical stores will not be arranged.
- Product(s) can be exchanged or returned within 6 months from the date of purchase if there is manufacturing defect found.
- Product(s) purchased outside of Singapore is not eligible for exchange or return.
- Product(s) sold at marked down prices due to existing defects are not eligible for exchange or return.
- Product(s) purchased by using shopping mall voucher is allowed for exchange only; strictly no return or refund is allowed. The customer(s) must strictly comply with the terms and conditions of the shopping mall voucher.
- UNIQLO (SINGAPORE) PTE. LTD. reserves the rights to reject any exchange or return that do not fulfill any of the above stated requirements.
- UNIQLO (SINGAPORE) PTE. LTD. reserves the right to amend this policy at any time.
Please find below for more details:
How to Exchange: Click here
How to Refund for [Online Payment] Purchase: Click here
How to Refund for [Pay in Store] Online Purchase: Click here