Q. Alteration Service (Online & Store)
Alteration service is available in all stores and online store.
The service is available only for selected bottoms.
The alteration result may have ± 1cm deviation.
Click here to see the stitch types and to learn how to measure your inseam for online alteration.
For online purchase with alteration, the delivery lead time will take an additional 1-4 working days from the estimated normal delivery lead time. (Not applicable for Same Day Delivery Click & Collect).
The service is available only for selected bottoms.
The alteration result may have ± 1cm deviation.
Click here to see the stitch types and to learn how to measure your inseam for online alteration.
For online purchase with alteration, the delivery lead time will take an additional 1-4 working days from the estimated normal delivery lead time. (Not applicable for Same Day Delivery Click & Collect).
How to Request Alteration for Online Purchase
If the product is eligible for alteration service, there will be an option to choose the alteration type and length for alteration:
Please choose the alteration type (Normal stitch/ Blind stitch) and the inseam length from the drop-down menu.
For online purchase with alteration, the delivery lead time will take an additional 1-4 working days from the estimated normal delivery lead time. (Not applicable for Same Day Delivery Click & Collect).
Please choose the alteration type (Normal stitch/ Blind stitch) and the inseam length from the drop-down menu.
For online purchase with alteration, the delivery lead time will take an additional 1-4 working days from the estimated normal delivery lead time. (Not applicable for Same Day Delivery Click & Collect).
How to Request Alteration for Store Purchase
You may visit any store to request for alteration service.
Please bring along your physical purchase receipt during your store visit.
Bottoms undergoing normal stitch alterations can be collected on the same day, while blind stitch alteration can be collected on the next day. This subjected to store's alteration capacity and may vary in different store.
Please bring along your physical purchase receipt during your store visit.
Bottoms undergoing normal stitch alterations can be collected on the same day, while blind stitch alteration can be collected on the next day. This subjected to store's alteration capacity and may vary in different store.
What Item is Available for Alteration Service
Our alterations service are available for (shorten only) selected UNIQLO bottoms only. This includes chinos and leggings pants.
Please note that alteration for these bottoms will affect the tapered silhouette.
Alteration is NOT available for the following products:
1) Short Pants
2) Ankle & Cropped Pants
3) Jogger Pants
4) Ultra Active Pants
5) Lounge Bottoms
6) Skirts & Dresses
7) Non-UNIQLO Products
Please note that alteration for these bottoms will affect the tapered silhouette.
Alteration is NOT available for the following products:
1) Short Pants
2) Ankle & Cropped Pants
3) Jogger Pants
4) Ultra Active Pants
5) Lounge Bottoms
6) Skirts & Dresses
7) Non-UNIQLO Products
Frequently Asked Questions
1. Do you offer pants tapering?
No, we only provide service for length alteration.
2. What is the delivery lead time for online alteration?
Online orders with alterations will take an additional 1-4 working days from the estimated normal delivery lead time, excluding public holidays and weekends. (normal online order delivery time 1-4 working days)
Once your online order is ready for shipping, you will receive an email with NinjaVan’s tracking number.
Same day delivery click and collect service is not applicable to orders with alteration service.
Once your online order is ready for shipping, you will receive an email with NinjaVan’s tracking number.
Same day delivery click and collect service is not applicable to orders with alteration service.
3. Is there an option to lengthen the pants or undo the alteration?
We do not offer lengthening service. We will cut the pants directly to the appropriate length when requested for the alteration service. Once the pants is altered, they cannot be lengthened further or undo the alteration.
4. Can I request for a 2nd alteration on the same pants?
If you need to shorten your pants again after the first alteration, you may visit any of our local retail stores and request for another alteration. Kindly bring along your tax invoice as a proof of purchase. Our store staff will assist you.
5. I have lost my purchase receipt. Can I request for the alteration service in store?
Yes. Please visit any of our local retail stores and ask our staff for assistance.
Please be informed that you will be charged for the alteration fees as below:
Blind Stitch: $10
Normal Stitch: $5
Please be informed that you will be charged for the alteration fees as below:
Blind Stitch: $10
Normal Stitch: $5
6. Does your store accept alteration service for the pants that I purchased from online?
Yes. Please visit any of our local retail stores and ask our staff for assistance. Kindly bring along your tax invoice as a proof of purchase. All our Uniqlo outlets offer alteration service, so you can pop into whichever store that is most convenient for you.
7. Do I need to have my pants pinned?
If you do not know what length you would like your jeans/ pants altered to, you can try them on in our store fitting rooms and have one of our staff members pin them for you at your desired length. Alternatively, if you know exactly what length you would like your jeans/ pants altered to, you can inform our staff member your desired length at the cash wrap area when they issue you the alteration slip.
8. Can I request punch hole for my belt?
We do provide a manual punch hole service for UNIQLO belts at all stores. However, please note that the shape or design of the added hole may not be identical to the original belt design.
9. Can I request an alteration for a UNIQLO product purchased from another country?
We provide alteration service for UNIQLO product that you purchased from other countries (with or without receipt). Please note that service charges will be applied as listed below:
Blind Stitch: $10
Normal Stitch: $5
Blind Stitch: $10
Normal Stitch: $5
10. Do you offer alterations on non UNIQLO jeans and / or pants?
Our alteration service is exclusively for UNIQLO jeans and pants only.
11. I've purchased a pair of UNIQLO jeans/ pants for quite a while now and have decided that I would like to have them altered. Is this possible?
Yes, you are able to. Kindly bring along your receipt and pants to any retail stores for alteration.
12. How long will I have to wait for an alteration in store?
Time may vary from store-to-store. We always try to offer a same day service where we can, but this is dependent on the volume of alterations a store has to do within a day. Kindly check with a staff member for how long it will take for your alteration to be done. They will be able to advise you.
13. What happens if the product alteration length that I received is incorrect?
The alteration result may have ± 1cm deviation and please ensure to use measurement tape for the correct measurement.
Check out below the correct measurement method for each pant type:
Measuring for Jeans: Click here.
Measuring for Chino Pants: Click here.
Measuring for Formal Pants: Click here.
Alternatively, please contact our customer service team here for further assistance.
Check out below the correct measurement method for each pant type:
Measuring for Jeans: Click here.
Measuring for Chino Pants: Click here.
Measuring for Formal Pants: Click here.
Alternatively, please contact our customer service team here for further assistance.
14. Can I request return or exchange for altered pants?
Products that have been altered are not eligible for return or exchange.
In the unlikely event that you have received incorrect or manufacturing defect product(s), you may contact our customer care team via ‘Chat Support” button (bottom page) or email us (here) for assistance.
In the unlikely event that you have received incorrect or manufacturing defect product(s), you may contact our customer care team via ‘Chat Support” button (bottom page) or email us (here) for assistance.
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