What is the delivery lead time for online alteration?
Online orders with alterations will take an additional 1-4 working days from the estimated normal delivery lead time, excluding public holidays and weekends. (normal online order delivery time 1-4 working days)
Once your online order is ready for shipping, you will receive an email with NinjaVan’s tracking number.
Same day delivery click and collect service is not applicable to orders with alteration service.
Is there an option to lengthen the pants or undo the alteration?
We do not offer lengthening service. We will cut the pants directly to the appropriate length when requested for the alteration service. Once the pants is altered, they cannot be lengthened further or undo the alteration.
Can I request for a 2nd alteration on the same pants?
If you need to shorten your pants again after the first alteration, you may visit any of our local retail stores and request for another alteration. Kindly bring along your tax invoice as a proof of purchase. Our store staff will assist you.
I have lost my purchase receipt. Can I request for the alteration service in store?
Yes. Please visit any of our local retail stores and ask our staff for assistance.
Please be informed that you will be charged for the alteration fees as below:
Blind Stitch: $10
Normal Stitch: $5
Does your store accept alteration service for the pants that I purchased from online?
Yes. Please visit any of our local retail stores and ask our staff for assistance. Kindly bring along your tax invoice as a proof of purchase. All our Uniqlo outlets offer alteration service, so you can pop into whichever store that is most convenient for you.
Do I need to have my pants pinned?
If you do not know what length you would like your jeans/ pants altered to, you can try them on in our store fitting rooms and have one of our staff members pin them for you at your desired length. Alternatively, if you know exactly what length you would like your jeans/ pants altered to, you can inform our staff member your desired length at the cash wrap area when they issue you the alteration slip.
Do you offer alterations on non UNIQLO jeans and / or pants?
Our alteration service is exclusively for UNIQLO jeans and pants only.
I've purchased a pair of UNIQLO jeans/ pants for quite a while now and have decided that I would like to have them altered. Is this possible?
Yes, you are able to. Kindly bring along your receipt and pants to any retail stores for alteration.
How long will I have to wait for an alteration in store?
Time may vary from store-to-store. We always try to offer a same day service where we can, but this is dependent on the volume of alterations a store has to do within a day. Kindly check with a staff member for how long it will take for your alteration to be done. They will be able to advise you.
What happens if the product alteration length that I received is incorrect?
The alteration result may have ± 1cm deviation and please ensure to use measurement tape for the correct measurement.
Check out below the correct measurement method for each pant type:
Measuring for Jeans: Click here.
Measuring for Chino Pants: Click here.
Measuring for Formal Pants: Click here.
Alternatively, please contact our customer service team here for further assistance.
Can I request return or exchange for altered pants?
Products that have been altered are not eligible for return or exchange.
In the unlikely event that you have received incorrect or manufacturing defect product(s), you may contact our customer care team via ‘Chat Support” button (bottom page) or email us (here) for assistance.