Return & Exchange
- Return & Exchange Conditions and Precautions
- Online Purchase Return & Exchange Policy - effective from 1 Feb 2024
- What if I lost my receipt / invoice
- How to return for【Online Payment】Purchase
- How to exchange for Physical Store & Online Purchase
- Tourist Refund Scheme
- NinjaVan Online Return Service
- How to return for Physical Store Purchase
- How to return for【Pay in Store】Online Purchase
- How to return wrong / defect item
- What happens to my coupon if I return my order?
- Can purchase history replace receipt / invoice
- Physical Store Purchase Return & Exchange Policy - effective from 1 Feb 2024
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* ChatBot cannot answer individual questions such as order details, personal information, or product knowledge information.
* Please type LiveChat to take over for further assistance.
* LiveChat Operating Hours: 9am - 6pm (Including weekends and Public Holidays)
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• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
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