Q. How to exchange for Physical Store & Online Purchase
Please follow the below steps to exchange your online/ physical store purchase:
1) Visit any UNIQLO Singapore physical store.
2) Bring along the original invoice/ purchase receipt and the product(s) in with original product packaging, price tags and labels.
3) Queue at cashier counter to request for a product exchange.
Remarks:
1) Click here to check the FAQ for Return & Exchange Conditions and Precautions.
2) For return & refund, click here for more details.
3) You can exchange to same product in different size or color.
4) You can exchange to different product with same or higher price value. In exchange for the higher-value product, you are required to top up the price difference.
1) Visit any UNIQLO Singapore physical store.
2) Bring along the original invoice/ purchase receipt and the product(s) in with original product packaging, price tags and labels.
3) Queue at cashier counter to request for a product exchange.
Remarks:
1) Click here to check the FAQ for Return & Exchange Conditions and Precautions.
2) For return & refund, click here for more details.
3) You can exchange to same product in different size or color.
4) You can exchange to different product with same or higher price value. In exchange for the higher-value product, you are required to top up the price difference.
Frequently Asked Questions
1. What is the return & exchange validity period?
2. Do you accept return or exchange without the original receipt/ price tag/ item label?
3. Can I exchange in a different store instead from the original store?
4. Which items are not allowed for return or exchange?
5. Do you accept return or exchange for items that have been altered?
6. Can I exchange online exclusive product (extra sizes, collaboration, etc) at the store?
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Monday - Sunday: 9am - 6pm
(Including Public Holidays)
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Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
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