Introduction | Return & Exchange Policy Overview

Deadline

Physical Store Purchases
Within 30 days (including the date of purchase).

Online Purchases
Within 30 days (including the date of receiving parcel). 

Conditions

From 17 June onwards, UNIQLO Singapore members can use e-receipts for in-store purchases and online invoices for online orders via the UNIQLO app and website as proof of purchase for returns and exchanges.

• For order placed before 17 June 2026, original receipt/invoice must be presented for return or exchange.
• Product must be in new, original condition, with its original packaging, and all price tags and labels securely attached. 

【Important Note】
• For orders placed after the 17 June 2026, you can locate your online invoice in the Purchase History, please note that your parcel will not include a physical invoice. Click (here) to learn more.
• E-receipts are not available for purchases made at our Changi Airport Terminal 1 (Transit) store.
• The e-receipt option may not be available during campaign periods. 
• Original receipt refers to the physical receipt, e-receipt, or e-invoice.

Additionally, they must not fall under the category of “Products that Cannot be Returned or Exchanged” listed below. 

Products that Cannot be Returned or Exchanged

Physical Store Purchases (including Pay-in-Store)

Exchange
At any UNIQLO store nationwide.

Return
UNIQLO store where the payment was original made*.

【Important Note】
• Purchases made at UNIQLO Changi Airport Terminal 1 Transit are eligible for exchanges only; refunds are not available.

Online Orders (including Click & Collect and Home Delivery, excluding Pay-in-Store)

Exchange
At any UNIQLO store nationwide.

Return
Return only can be processed by returning to warehouse by courier or postal service in Singapore (In-person returns to warehouse are not accepted).