2. UNIQLO Singapore Customer Service
  3. Return & Exchange
  4. How to Return

Q. How to return for【Pay in Store】Online Purchase

Please follow below steps to return & refund if your online order payment method is【Pay in Store】:

User-added image
1) If your online order payment method is【Online Payment】, please click here to check the return method.
2) Click here to check the exchange method.

STEP 1: Review Checklist
User-added image
1) Packaged item & innerwear is non-returnable. 
2) Click here to refer our FAQ Return & Exchange Conditions and Precautions.

STEP 2: Visit Store

User-added image

1) Bring along your online purchase invoice.
2) Bring along the original physical UNIQLO payment receipt (received when you pay in the physical store).

STEP 3: Refund

User-added image
1) The refund amount may be deducted the coupon discount amount, and the coupon will not be reissued. Click here for more details.

User-added image
Frequently Asked Questions

1. Why has my return been rejected and sent back to me?

Our team will reject the customer return in conditions:

1) Exceeded thirty (30) days from date of receipt of product(s)
2) There is no/ incomplete Return Form
3) There is no original product(s) packaging, price tag or label
4) There is no Invoice
5) Product is innerwear or packaged item

6) Product not in new and original condition (It looks used/ washed)
7) Product is damaged (Torn/ Stain/ Wrinkle)
8) Product had smell (Cigarette/ Perfume)

2. What is the return & exchange validity period?

We accept returns and exchanges within 30 days from the date you received the order. 

Example: If you received the parcel on May 1st, we can handle it until May 30th.

3. Which items are not allowed for return or exchange?

Innerwear and packaged items cannot be exchanged or returned due to our strict hygiene policy.

4. Do you accept return or exchange without the original receipt?

As per our Return & Exchange Policy, a UNIQLO receipt/ invoice needs to be presented for all refunds and exchanges. Please click here for more details. 

5. Do you accept return or exchange for items that have been altered?

We do not accept return or exchange for item that had been altered (shorten/ hemmed). 

6. Can I exchange online exclusive product at the store?

The exchange service is subject to our UNIQLO physical store availability of colours and sizes.

Where a colour and/or size is not available at the store you are making the exchange, stock transfer between online store to physical stores will not be arranged. Please consider returning the item for refund and place a new online order.

7. Can I return if I used ShopBack voucher in my online purchase?

You may return the online purchases that used ShopBack voucher for refund.

Please be informed that refunds will be processed via the same payment method used for purchase, i.e. if you paid with a ShopBack voucher, the refund can only be issued via a refund voucher.

If you paid with both a ShopBack voucher and credit card, you will receive both a refund voucher for the ShopBack voucher amount and a refund on your credit card.

8. What happens to my coupon if I return my order?

Should your original purchases used a coupon discount, the refund amount may be deducted the coupon discount amount, and the coupon will not be reissued. Please click here for more details. 

Was this information helpful?
If our FAQs did not answer your question and you need further assistance,
please contact our customer support team via chat, email or phone.
Please let us know why this article is not helpful.
Please let us know which part of this page is hard to understand.Please let us know what information you are looking for.Please let us know which parts of the article are not matching.Please let us know how we can improve our policy/ service to meet your needs.Please share your reason and how we can improve it.

Note: Please do not fill in any personal information.

Your feedback will be shared with our team for review and will be used to help us improve our products and services. We are unable to reply directly to any feedback given here.

Please enter your comments below:

Feedback Submitted

Thank you for your feedback.
We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.