About Delivery Options
We offer multiple delivery methods to provide flexibility and convenience for your shopping experience.
Each option is designed to ensure timely and secure delivery of your purchases.
Please review the available methods below to choose the one that best suits your needs.
Enjoy the convenience of online shopping with UNIQLO is simple, secure and designed to give you the best experience.
To ensure smooth delivery experience, our delivery fees may vary based on the chosen delivery and order details. Please check the table below for more details:
Additional service charges (i.e. gift service, online alteration) and payment fees are not included for the calculation.
【Courier Partner】
1) DHL Express
Contact: mydhl.express.dhl/sg/en/help-and-support.html#/contact_us
Example Tracking ID: UNDHLXXXXXXXXXXXX
Tracker Link: Click (here)
*Click (here) for more details in how to use DHL tracking system
2) SF Express:
Contact: https://www.sf-international.com/sg/en/contact
Example Tracking ID: SFXXXXXXXXXXX
Tracker Link: Click (here)
3) Cycle & Carriage
Contact: https://www.cyclecarriage.com/contact-us
Example Tracking ID: UNQCCXXXXXXXXXXXX
Tracker Link: Click (here).
Click & Collect is a convenient way for you to collect your online order in UNIQLO store. Shop online anytime and wait for our team to send your online order to UNIQLO store of your choice for self-pickup.
*Click (here) to learn more.
【How it Work】
1. Choose 【Click & Collect】 in 【Delivery Option】
2. Find your preferences store in store locator by postal code or city name
3. Click 【Select】 once located the store and click 【Pick Up In This Store】
4. Proceed to payment option and checkout
【Courier Partner】
Handled by our designated delivery company
【Important Note】
• We process the delivery individually for each order number, hence, we are unable to combine or arrange simultaneous delivery for multiple orders.
• Some products may require additional delivery time due to alterations or stock availability.
• International delivery is not available.
Each option is designed to ensure timely and secure delivery of your purchases.
Please review the available methods below to choose the one that best suits your needs.
Delivery Fees
Enjoy the convenience of online shopping with UNIQLO is simple, secure and designed to give you the best experience.
To ensure smooth delivery experience, our delivery fees may vary based on the chosen delivery and order details. Please check the table below for more details:
| Order Amount | Charges |
|---|---|
| Above $69 | Free of charge |
| Below $69 | Home Delivery: $6 flat rate Click & Collect: Free of charge |
Additional service charges (i.e. gift service, online alteration) and payment fees are not included for the calculation.
Home Delivery
【Courier Partner】
1) DHL Express
Contact: mydhl.express.dhl/sg/en/help-and-support.html#/contact_us
Example Tracking ID: UNDHLXXXXXXXXXXXX
Tracker Link: Click (here)
*Click (here) for more details in how to use DHL tracking system
2) SF Express:
Contact: https://www.sf-international.com/sg/en/contact
Example Tracking ID: SFXXXXXXXXXXX
Tracker Link: Click (here)
3) Cycle & Carriage
Contact: https://www.cyclecarriage.com/contact-us
Example Tracking ID: UNQCCXXXXXXXXXXXX
Tracker Link: Click (here).
Click & Collect
Click & Collect is a convenient way for you to collect your online order in UNIQLO store. Shop online anytime and wait for our team to send your online order to UNIQLO store of your choice for self-pickup.
*Click (here) to learn more.
【How it Work】
1. Choose 【Click & Collect】 in 【Delivery Option】
2. Find your preferences store in store locator by postal code or city name
3. Click 【Select】 once located the store and click 【Pick Up In This Store】
4. Proceed to payment option and checkout
【Courier Partner】
Handled by our designated delivery company
【Important Note】
• We process the delivery individually for each order number, hence, we are unable to combine or arrange simultaneous delivery for multiple orders.
• Some products may require additional delivery time due to alterations or stock availability.
• International delivery is not available.
Suggestion Box
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We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.
Contact UNIQLO Singapore
CHAT SUPPORT
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Email
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Toll-Free Phone Number
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
800 321 2015 (Toll-Free)
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Suggestion Box
• Let us know your suggestions and feedback! We wish to improve our products and services based on your comments.
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
