How to calculate the refund amount?
About Coupons
About Multi-buy
Frequently Asked Questions
*Please review the Return & Exchange Conditions (here) before proceeding.
Refunds are based on the amount originally paid for the product. We do not offer price adjustments for any difference due to markdowns or promotional sales.
All refund processed in stores, including Pay-in-Store orders, are subject to the store's refund policy.
Please note the following:
• Shipping fees: Non-refundable
• Gift Service fees: Non-refundable
• Alteration fees: Non-refundable
• Coupon value: Refund amount will be pro-rated for online orders
Once a coupon is used, it is considered redeemed and cannot be reissued. If you return any item from an order where a coupon was applied, the coupon value will be distributed across all items in proportion to their share of the total purchase value.
Your refund will reflect only the portion of the coupon applied to the returned items(s).
Please refer the below examples as a reference:
Total order value: $169.70
Items purchased: Jacket $79.90, Bottom $59.90, T‑Shirt $29.90
Coupon applied: $7 (minimum purchase $70 required)
The $7 coupon is allocated proportionately across all items based on each item's value in the purchase:
-
Jacket ($79.90) → 47.1% of the order → $3.30 coupon deduction
-
Bottom ($59.90) → 35.3% of the order → $2.47 coupon deduction
-
T‑Shirt ($29.90) → 17.6% of the order → $1.23 coupon deduction
Refund Scenarios
-
If you return the Jacket ($79.90):
Refund amount = $76.60
(Refund = $79.90 - $3.30 = $76.60) -
If you return the entire purchase ($169.70):
Refund amount = $162.70
(Refund = $169.70 - $7 = $162.70)
• For card refunds, amounts are rounded down to 2 decimal places.
• For cash refunds, amounts are rounded down to 1 decimal place (e.g., $3.72 → $3.70).
Refunds for multi-buy items are calculated based on the final price after adjusting for returned items.
Multi-buy promotions (e.g. 4 items for $14.90) are only valid when all required items are kept.
If you return part of the items, the promotion no longer applies, and the remaining items will be recalculated at their original unit price
Please refer to the example below:
Original unit price: $3.90 per pieces
Multi-buy offer: $14.90 for 4 pieces
Purchase total: $14.90
• If you return 1 item, refund amount = $3.20
Remaining 3 items are recalculated at original price:
$3.90 x 3 = $11.70
Refund amount = Amount paid - Adjusted price
($14.90 - $11.70 = $3.20 refund)
【Important Note】
• For card refunds, amounts are rounded down to 2 decimal places.
• For cash refunds, amounts are rounded down to 1 decimal place (e.g., $3.72 → $3.70).
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1. I've only received a partial refund. When will I receive the rest?
Please check the deduction breakdown above, as your refund may have been pro-rated due to coupon or promotional adjustments.
If items from different orders were returned in the same parcel, processing may be delayed.
Please note that refunds may be processed in multiple batches. The total refund amount may be split across several transactions, and it can take a few additional days for the full amount to appear in your account. -
2. I haven’t received my refund.
Please click (here) to view the [Refund Timeline].
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